ServiceNow

Learning Enablement Partner - Ecosystem Readiness, Senior Manager

Addison, Texas, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Learning Enablement Partner - Ecosystem Readiness, Senior Manager collaborates with internal stakeholders & external partners to develop and implement learning strategies that enhance stakeholder learning experiences.

Primary Responsibilities

  • Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives.
  • Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures.
  • Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution.
  • Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives.
  • Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics.
  • Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making.
  • Adoption: Evaluate, mitigate and report out on learning strategy performance and impact.
  • Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity.

Qualifications

To be successful in this role, you must have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • A minimum of 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment.
  • Experience in Partner Consultation role.
  • Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
  • Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
  • Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
  • Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
  • Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.
  • Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
  • Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determin

Skills

Learning Strategies
Stakeholder Management
Data Analysis
Process Improvement
Business Partnering
Performance Gaps
Success Metrics
Organizational Learning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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