Learning & Development Team Lead (Operations)

United States

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$90,000 – $120,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Staffing, BiotechnologyIndustries

Requirements

Candidates should have several years of experience in Learning & Development or related fields, with at least 2 years of management experience. A proven track record of developing programs that improve performance, strong written communication skills, and a portfolio of built and improved systems are required. Experience with customer support or contact center teams is a plus. The ideal candidate is comfortable in fast-paced, high-autonomy environments and has a data-driven mindset focused on real-world behavior change.

Responsibilities

The Learning & Development Team Lead will build and manage coaching and training programs for frontline staff, focusing on empathy, judgment, and excellence. Responsibilities include developing agents and managers to deliver world-class service, operationalizing key behaviors like speed and ownership, and designing coaching systems for real-time improvement. The role also involves building feedback loops to identify gaps, test solutions, and measure impact, ultimately raising the standard for employee performance and behavior.

Skills

Learning and Development

Training Program Development

Coaching

Frontline Environment

Operations

Team Leadership

Clipboard Health

Healthcare staffing platform connecting facilities and nurses

About Clipboard Health

Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$91.6MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Competition from platforms like ShiftKey and CareRev may erode Clipboard Health's market share.

Nurses delaying shift acceptance for higher rates could increase Clipboard Health's operational costs.

Ongoing nursing shortages may lead to demands for higher wages, impacting profitability.

Differentiation

Clipboard Health offers a one-click application process for nurses seeking jobs.

The platform provides transparency in pay rates and work details for nurses.

Clipboard Health connects healthcare facilities with local professionals to fill unoccupied shifts.

Upsides

Increased telehealth adoption creates remote work opportunities for nurses on Clipboard Health.

AI-driven scheduling tools enhance Clipboard Health's staffing solutions efficiency.

Healthcare facilities' shift from traditional agencies to digital platforms boosts Clipboard Health's market share.

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