ERP Implementation Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

STR is seeking a highly motivated business professional with extensive experience in the defense industry dealing with ERP and CRM systems. Specifically, the ideal candidate will have 8+ years of experience dealing with Unanet’s ERP GovCon and CRM GovCon systems. The ERP Implementation Specialist will report directly to the Vice President of Finance and be responsible for guiding STR’s cross-functional team through a successful implementation of Unanet’s ERP and CRM systems. This role requires deep knowledge and lessons learned from prior experiences in system setup and configuration, dashboards and reporting, and training to support user adoption of a new system for go-live readiness.

Additionally, the ERP Implementation Specialist will be integral at every level of the system implementation, working closely with STR’s Implementation Program Manager with managing tasks to ensure the overall implementation completes on time and within budget.

Following the successful implementation of the new ERP and CRM system, the ERP Implementation Specialist will be tasked with being STR’s local expert on the system, responsible for supporting on-going configuration and bug fixes, helping to make continuous improvements in reporting and user experience, and being the focal for refresher and new hire training across multiple functions and role types. Furthermore, this person will engage with Unanet from time-to-time, provide recommendations on behalf of STR, and attend user conferences as necessary.

The position requires an individual with a program management mindset, strong communication skills, and the ability to effectively engage across all organizational levels, including executive level. Additional requirements include an appreciation for the STR mission, business model, and values.

Responsibilities

System Subject Matter Expertise

• Leveraging prior experience with ERP and CRM systems, particularly Unanet, be the internal go-to person for all things system related, including but not limited to:
  • Configuration
  • Contract and project setup
  • Analytics Studio
  • DataLake
  • Financial reporting
  • Resource planning
  • Project and subcontract management
  • Procurement

Partnership with Implementation PM

• Fully engage with the Implementation PM on day-to-day tasks.
• Support meetings with functional leads on the implementation team.
• Help to prepare material for internal reviews with STR’s Steering Committee.

Collaborator

• Be a part of the cross-functional team, collaborating across functions.
• Find ways to support all staff needs throughout the implementation and post go-live with the new system.

Enhance User Experience

• Work with various user groups.
• Consider ways to enhance user experience through offering small group sessions demonstrating existing tools.
• Support the creation of custom user-specific reports.
• Set up dashboards.
• Help users navigate as they learn a new system.

Document Best Practices

• Leverage prior system experience to document the best ways to go about completing daily and repetitive tasks.
• Generate automated reports and access data in an easy way such that all users are able to find the same information with ease.

Post go-live Support and Training

• Be STR’s resident expert once the implementation is complete.
• Develop training material for both refresher and new hire training.
• Educate users on both system enhancements and new features and capabilities as they become available.

Support Problem Resolution

• Own the process of working with users when problems arise.
• Determine if resolution can be performed by STR or if engagement with Unanet Customer Support is required.
• See problems through until resolution, whether they can be handled internally or externally.

Reporting & Dashboard Needs

• Support each role type and business function in identifying the types of reports necessary to perform their roles.

Requirements

• Extensive experience in the defense industry.
• Experience dealing with ERP and CRM systems.
• 8+ years of experience dealing with Unanet’s ERP GovCon and CRM GovCon systems.
• Program management mindset.
• Strong communication skills.
• Ability to effectively engage across all organizational levels, including executive level.
• Appreciation for the STR mission, business model, and values.

Company Information

[Not Specified]