Lead Engineering Project Manager at Digital Turbine

Durham, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Mobile AdvertisingIndustries

Requirements

8+ years in project management, functionally leading project teams to drive complex solutions across technology teams, project managers, and customer success teams
Background in Continuous Improvement (Lean) with demonstrated implementation programs to drive change
8+ years of experience in leadership in Technical Support
Deep understanding in the Product Development cycle and ability to influence outcomes
Expertise in ITIL frameworks, including Incident, Problem, and Change Management
Demonstrated ability to operate independently, manage competing priorities, and drive resolution across global teams
Strong communication and stakeholder engagement skills, including writing executive summaries and facilitating post-mortems
Experience with engineering tools (e.g., Jira, ServiceNow, Confluence) and alerting tools like PagerDuty
Familiarity with cloud infrastructure environments such as GCP, AWS, or Azure
Bachelor’s degree in computer science, Information Systems, or equivalent work experience
PMP Certification and Lean Sigma (LLS) certification with practical implementation
Preferred Qualifications
Critical thinking and ability to influence cross-functional and global teams
Experience leading process improvement or service maturity initiatives
Hands-on experience developing SLAs, KPIs, and service performance metrics
Background supporting SOX or other compliance frameworks
Advanced reporting and dashboard experience (Power BI, Tableau, etc.)

Responsibilities

Champion the adoption of new initiatives and continual service improvement initiatives to enhance process efficiency and service quality
Collaborate with global teams across Infrastructure, Cloud Engineering, DevOps, and Support to improve service resilience, incident prevention, and drive initiatives to improve work methods using a continuous improvement background
Drive Problem Management initiatives, facilitating RCA (Root Cause Analysis) and ensuring long-term corrective actions are implemented
Lead end-to-end incident management lifecycle, including triage, coordination of resolution efforts, communications, and executive-level post-incident reviews
Provide overall team leadership on critical issues, driving mitigation, root cause analysis, and preventive action initiatives
Provide support for major incidents and escalations as needed, including nights and weekends
Oversee Change Management practices, ensuring risk-based change reviews, quality control of change records, and reporting of change success and failure rates
Provide data-driven reporting and dashboards to executive key stakeholders for operational transparency and performance trends across technology platforms
Support SOX audit readiness by contributing to compliance documentation, evidence gathering, and control validations
Lead cross-functional service governance and review meetings

Skills

Key technologies and capabilities for this role

Root Cause AnalysisIncident ManagementChange ManagementProblem ManagementContinuous ImprovementDevOpsCloud EngineeringInfrastructureData ReportingDashboardsSOX Compliance

Questions & Answers

Common questions about this position

What experience level is required for the Lead Engineering Project Manager role?

The role requires 8+ years in project management, functionally leading project teams to drive complex solutions, and 8+ years of experience in leadership in Technical Support.

What key skills are needed for this position?

Key skills include expertise in ITIL frameworks (Incident, Problem, and Change Management), background in Continuous Improvement (Lean), deep understanding of the Product Development cycle, and strong communication and stakeholder engagement skills.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for the Lead Engineering Project Manager role?

A strong candidate has 8+ years in project management and technical support leadership, expertise in ITIL and Lean Continuous Improvement, and the ability to drive change across global teams in a fast-paced environment.

Digital Turbine

Mobile growth platform for advertising monetization

About Digital Turbine

Digital Turbine enhances advertising and monetization for clients such as advertisers, publishers, carriers, and OEMs through its mobile growth platform. The company uses proprietary technology that is integrated directly into devices by wireless operators and OEMs, allowing for efficient ad delivery. This setup maximizes revenue opportunities for its clients by providing a comprehensive ad stack. Unlike many competitors, Digital Turbine focuses on seamless integration and value-added services that drive mobile growth. The company's goal is to generate revenue through partnerships and service fees while maintaining a global presence.

Austin, TexasHeadquarters

2011Year Founded

$93.6MTotal Funding

IPOCompany Stage

Consumer Software, FintechIndustries

1,001-5,000Employees