L3 Technical Product Support and Services Engineer

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Cloud Computing, CybersecurityIndustries

Requirements

The candidate should be a self-directed, highly motivated individual with significant experience building and maintaining professional relationships and comfort communicating with people at all organizational levels. Exceptional technical, communication, organizational, and problem-solving abilities are required, along with the capacity to multitask, meet deadlines, gauge risks, and creatively resolve issues. Experience with SailPoint's Identity Security Cloud (ISC) and SaaS delivery practices is beneficial.

Responsibilities

The Technical Product Support and Services Engineer will provide first-class post-sales support to SailPoint's customers, managing strategic accounts and ensuring successful delivery of SailPoint's solutions. This role involves identifying the cause of post-deployment Out-Of-The-Box issues and customizations, collaborating with the team to resolve them, and ensuring customer success and satisfaction. Responsibilities include assisting the Support and Services Manager, working with regional engineers and escalation managers, participating in open communication to improve team effectiveness, reviewing goals and team metrics, and promptly managing case escalations.

Skills

Technical Product Support

Identity Security

Cloud Enterprise

Customer Support

Problem Solving

Communication

Relationship Building

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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