IT Support Engineer
WurlSalary not specified
₱960,000 – ₱1,200,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Aged CareIndustries
Requirements
- Minimum of ITIL foundations certification, higher levels are desirable
- Minimum 5 years experience in a Service Desk, IT support role or equivalent
- Microsoft Certified Professional (MCP) or Fundamentals certification
- Nice to have: G-Suite / Google workspace
- Nice to have: Office 365
- Nice to have: Printer management and administration
- Nice to have: Microsoft Server
- Nice to have: Microsoft Windows desktop Operating Systems
- Nice to have: Microsoft Active Directory
- Nice to have: Microsoft Terminal Services
- Nice to have: Linux Server Administration
- Nice to have: Virtualisation Technology (ESXi, Xen Server Hyper-V)
- Nice to have: Storage Area Networking
- Nice to have: TCP/IP Networking
- Nice to have: Virtual Private Networking
- Nice to have: Antivirus Technologies
- Nice to have: Backup Technologies
Responsibilities
- Provide level 1 and 2 support for all IT related matters
- Escalation of tickets to problem or change requests
- Working with third party vendors to resolve tickets
- Manage all Desktop, Linux, Windows infrastructure
- Achieve agreed service level agreements
- Develop and maintain knowledge base documentation
- Manage procurement activities and logistics of equipment requests
- Contribute to IT projects
- Any other associated task as directed by Respect
- Any other tasks as reasonably assigned by Manager
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the L2 IT Service Desk Analyst position?
The salary is P80,000 - P100,000 monthly package.
Is this a remote or hybrid role, and what is the schedule?
This is a hybrid position with a schedule from Monday to Friday, 6:00am to 3:00pm PHT.
What skills and certifications are required for this role?
Required are minimum ITIL foundations certification, 5 years experience in Service Desk or IT support, and Microsoft Certified Professional (MCP) or Fundamentals certification. Nice-to-have skills include G-Suite, Office 365, printer management, Microsoft Server, Windows desktop OS, Active Directory, and others like Linux, virtualization, and networking.
What benefits are offered for this position?
Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly conversion, competitive salary and annual appraisal, financial assistance, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee, office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.
What makes a strong candidate for this L2 IT Service Desk Analyst role?
Strong candidates will have ITIL foundations certification (higher levels desirable), at least 5 years in Service Desk or IT support, MCP or Fundamentals certification, and nice-to-haves like experience with G-Suite, Office 365, Microsoft technologies, Linux, virtualization, and networking.
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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