IT Service Desk Manager (Remote)
Rula157,700 - 176,200 USD/year
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess strong technical skills in Microsoft Windows Server, O365, Windows 10/11, Active Directory, VMWare and Virtualization support, along with experience troubleshooting network switches, routers, and firewalls (CISCO, HP, and Draytek). Current Microsoft certifications and experience with ITIL are highly desirable, as is assertive communication skills, both written and verbal. Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential.
Responsibilities
The L2 Helpdesk role involves creating and modifying security and group policy changes, administering routers and switches, managing email and Office365 accounts, troubleshooting SharePoint issues, resolving unavailable services, printing problems, and performance issues. It also includes enrolment into Microsoft Intune, monitoring and maintaining daily backups via Datto, liaising with third-party software vendors, and serving as the first point of contact for issue resolution.
Skills
Windows Server
O365
Windows 10/11
Active Directory
VMWare
Virtualization
Network switches
Routers
Firewalls
CISCO
HP
Draytek
Microsoft certifications
Troubleshooting
SharePoint
OneDrive
Microsoft Intune
Azure
Backups
Third-party application support
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees