Manager IS - Remote
Altera Digital HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
$157,700 – $176,200Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Healthcare, Information TechnologyIndustries
Requirements
Candidates must have a minimum of 2 years of people management experience as an IT Service Desk Manager, at least 5 years of experience working in IT support roles, demonstrated experience supporting SaaS environments with a fully remote workforce, hands-on experience troubleshooting macOS and Windows systems, and experience with Identity Provider (IdP) platforms – ideally Okta. A proven record of capturing, refining, and socializing core Service Desk metrics to key stakeholders across the business is also required.
Responsibilities
As the IT Service Desk Manager, you will ensure the effective and efficient delivery of technology support to Rula employees, grow and mature the IT Service Desk team to scale with business needs, develop the skills and careers of Service Desk Specialists, encounter opportunities to expand and refine your technical and supervision skills, and help ensure the best outcomes for patients by providing quality IT support.
Skills
IT Support
SaaS environments
macOS
Windows
Identity Provider (IdP)
Okta
Metrics Analysis
Team Management
Troubleshooting
Rula
Telehealth platform for mental health services
About Rula
Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.
Key Metrics
Los Angeles, CaliforniaHeadquarters
2019Year Founded
$107.9MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees