Technical Writer
LaterFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have experience with docs-as-code processes and tools such as Git, Github, and markdown. Experience managing technical and non-technical writers and information architecture is also required. Experience using GitBook is desirable.
The Knowledge Manager will identify, collect, and organize valuable knowledge from various sources, and develop and implement knowledge management strategies and processes. They will standardize documentation deliverables and translation strategies across Kraken products, ensuring information accuracy, relevance, and accessibility. Responsibilities include creating learning modules, promoting knowledge sharing, identifying knowledge gaps, facilitating best practices for information architecture, and writing, reviewing, and editing content. The role involves developing and maintaining the company style guide, guiding the choice of knowledge management tools, managing knowledge management systems, and training employees on their use. Additionally, the Knowledge Manager will oversee internal content organization, help automate processes, track and measure the effectiveness of knowledge management initiatives, and identify areas for improvement.
Cryptocurrency exchange for buying and trading
Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.