Manager, Information Technology

San Mateo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Storage, Biotechnology, Information TechnologyIndustries

Requirements

Candidates should have at least 7 years of progressive IT experience, including 3 years in a leadership or management role, with demonstrated experience supporting both Helpdesk and Systems Administration teams. Required technical expertise includes enterprise IT tools such as Jira, Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms, along with a strong understanding of ITIL principles and service desk operations. Experience operating within a public company and supporting compliance frameworks like SOX and SOC 2 is essential, as are exceptional communication and interpersonal skills. Preferred qualifications include experience supporting hybrid or remote-first teams and familiarity with security best practices, with certifications such as ITIL, SCRUM, or PMP being a plus.

Responsibilities

The IT Manager will supervise and mentor IT Helpdesk Technicians and System Administrators, fostering a culture of accountability and continuous improvement while overseeing daily operations, ticket workflows, and SLAs. Responsibilities include ensuring the reliable and secure performance of core IT services, implementing best practices for change management and documentation, and defining key performance indicators. The role involves partnering with leadership to define IT roadmap priorities, leading IT projects, and contributing to policy development and compliance enforcement, particularly for SOX and other regulatory standards. Additionally, the IT Manager will serve as a point of escalation for internal technology issues, build relationships with business partners to understand technology needs, and champion user training efforts.

Skills

IT Helpdesk

System Administration

Endpoint Management

Directory Services

Collaboration Tools

Asset Lifecycle Management

Change Management

Configuration Management

Incident Response

IT Support

Team Leadership

Mentoring

Public Company Operations

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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