Keyholder - Downtown Crown at Warby Parker

Gaithersburg, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EyewearIndustries

Requirements

Professional retail experience at a customer-focused company, plus 6+ months in a management position
Exceptional interpersonal and communication skills to deliver top-notch customer service
Cool under pressure and able to adapt quickly
A go-getter with an entrepreneurial spirit
Curious and eager to learn
A team player who is passionate about helping customers and teammates alike
An innovative, proactive problem-solver
Proud of your work and self-motivated to be a top performer
Able to bring a positive, fun energy to the workplace, even when working long hours
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceTeam LeadershipStore OperationsProduct KnowledgeCommunication SkillsProblem-Solving

Questions & Answers

Common questions about this position

What is the pay range for the Keyholder position in Maryland?

The pay range for this role in Maryland is $19 - $21.75 USD per hour. As a non-exempt employee, you are eligible for overtime pay if working more than 40 hours in a workweek, and the role includes eligibility for a cash bonus.

Is this Keyholder role remote or in-office?

This is an in-store retail position requiring face-to-face customer interactions at the Downtown Crown location.

What skills and experience are required for the Sales Supervisor/Keyholder role?

You need professional retail experience at a customer-focused company plus 6+ months in a management position, exceptional interpersonal and communication skills, ability to stay cool under pressure, and an entrepreneurial, innovative mindset.

What benefits are offered to full-time employees at Warby Parker?

Full-time employees receive health, vision, and dental insurance, life and AD&D insurance, paid time off, paid holidays, retirement savings plan with company match, parental leave, short-term disability, Employee Assistance Program, bereavement leave, optical education reimbursement, snack pantry, and more.

What makes a strong candidate for this Keyholder position?

Strong candidates have retail management experience, exceptional customer service skills, an entrepreneurial spirit, and the ability to lead by example while fostering an inclusive team environment.

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters

2010Year Founded

$842.9MTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Short-term Disability

Employee Assistance Program

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.

Expansion into physical stores may increase operational costs and financial strain.

Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.

The company combines affordability with high-quality, stylish eyewear products.

Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.

Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.

AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

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