Key Account Manager at Shipt

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, LogisticsIndustries

Requirements

Bachelor’s degree in business, logistics, marketing, or a related field
5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space
Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations
Proven track record of driving revenue and client success through consultative selling and process innovation
Strong communication and project management skills
Technical: Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology
Proficiency in CRM systems and data-driven sales methodologies
Strong analytical skills and the ability to translate logistics data into actionable insights
Behavioral: Teamwork and Collaboration, Quality and Results focused, Learning Agility, Business Acumen, Strategic Thinking, Digital Savvy, Negotiation and influence, Emotional Intelligence, Decision Making

Responsibilities

Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms
Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment
Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings
Enhance client onboarding and operational processes for seamless integration with fulfillment, air/ocean, and last-mile delivery capabilities
Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets
Manage SaaS customers and projects on wider initiatives
Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments
Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models
Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce
Understand digital commerce trends and work closely with clients to address logistics pain points
Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain
Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor
Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical
Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption
Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution
Represent the company at industry events and eCommerce-focused trade shows or webinars

Skills

Key technologies and capabilities for this role

eCommerceCross-Border eCommerceAccount ManagementRelationship BuildingRevenue GenerationSolution SalesSaaSFulfillmentAir FreightOcean FreightLast-Mile DeliveryReturns ManagementSupply ChainSales Forecasting

Questions & Answers

Common questions about this position

What experience is required for the Key Account Manager role?

Candidates need a Bachelor’s degree in business, logistics, marketing, or a related field, plus 5+ years of experience in key account management or logistics sales, ideally in eCommerce or cross-border shipping.

Is this Key Account Manager position remote or on-site?

The position is on-site.

What key skills are needed for this role?

Required skills include a deep understanding of eCommerce fulfillment processes and platforms, strong communication and project management skills, and familiarity with digital shipping technologies.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for the Key Account Manager role?

A strong candidate has a proven track record of driving revenue and client success through consultative selling and process innovation, along with experience in eCommerce or cross-border shipping.

Shipt

Personal shopping and delivery service

About Shipt

Shipt provides a personal shopping and delivery service that reaches 80% of U.S. households across over 5,000 cities. The service connects customers with a network of dedicated shoppers who communicate in real-time about preferences and product substitutions, ensuring a tailored shopping experience. Shipt's platform features a curated marketplace that includes a wide range of products, such as fresh foods, household essentials, wellness items, office supplies, and pet supplies. This service caters to various clients, from individuals to families, focusing on convenience and saving time. Unlike many competitors, Shipt operates under a subscription model combined with delivery fees, allowing for flexible pricing. As a subsidiary of Target Corp., Shipt benefits from strategic support while maintaining its independence, with headquarters in Birmingham, Alabama, and an additional office in San Francisco.

Birmingham, NoneHeadquarters

2014Year Founded

$63.4MTotal Funding

ACQUISITIONCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees