IT Technician - Onsite at RPS North America

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Excellent customer service and problem-solving skills
Process and project orientated mindset
Efficient working individually and as part of a larger team
Knowledgeable on a wide range of technology
Adaptable to leverage technology against a wide range of technical issues
Highly motivated and self-reliant with a desire to better themselves
Associate’s Degree or Bachelor’s Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent, or proven track record of IT experience
Technical certifications are a plus (e.g. ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+, Network+)
Minimum 1 year IT experience
Experience delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments preferred
Experience supporting A/V environments a plus
Skills helpful but not required: BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems
Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours
Local travel between sites may be required
Occasional travel to sites outside the local area may be required

Responsibilities

Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals
Perform installation and configuration of software including operating system, patches, and 3rd party products
Maintain established computer standards and participate in testing new standards
Demonstrate strong interpersonal skills with heavy focus on customer service
Demonstrate sound written, oral and organizational skills
Collaborate with local and remote teams using provided tools
Consistently share solutions with peers
Work effectively as an individual and as part of a team
Train both small and large groups of people on new IT solutions
Complete assigned tasks on time
Follow documented commonly used concepts, practices, and procedures
Manage multiple constituencies, issues, priorities, projects and goals
Adhere to team policies and organizational reporting structures
Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations

Skills

Troubleshooting

Hardware Configuration

Software Installation

AV Support

System Administration

Backups

Asset Management

Ticket Tracking

Customer Service

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees