Systems Support Engineer
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Cybersecurity, Enterprise SoftwareIndustries
Requirements
Candidates must be excellent communicators in both Japanese and English, with strong technical expertise in macOS and a working knowledge of Windows. Proficiency in identity and device management tools like Azure AD, Jamf, and Intune is essential, along with experience in enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products. They should also demonstrate excellent written and verbal communication skills, strong troubleshooting abilities within Mac environments, and experience with ServiceNow for IT service management. A proactive approach to problem-solving, attention to detail, and a customer-first mindset are also required.
Responsibilities
The IT Support Specialist will act as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt resolution of employee requests. They will manage vendor relationships for equipment procurement, repairs, and maintenance while overseeing hardware and software inventories. Additionally, they will collaborate with cross-functional teams to identify improvement opportunities, support the creation of repeatable workflows, and contribute innovative ideas during IT team meetings.
Skills
macOS
Windows
Azure AD
Jamf
Intune
Google Workspace
Office 365
Slack
Atlassian
ServiceNow
ITSM
Troubleshooting
Problem-solving
Japanese
English
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees