IT Support Specialist lll at Astra

St. Louis, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, NonprofitIndustries

Requirements

Minimum 2-4 years of Service Desk, Call Center, or IT Help Desk experience in an enterprise environment
Demonstrated clear and effective verbal & written communication skills
Excellent Customer Service experience and follow through with attention to detail
Expertise with Windows operating system and Office 365 suite and other Microsoft applications and toolsets
Experience with IT Knowledge Base and ticketing system
Experience applying ITSM best practices to Incident and Service Requests management
Knowledge of Azure Active Directory
Experience with AV technology and supporting various unified communications platforms (Zoom & Teams)
Ability to lift up to 30 pounds occasionally
Fine motor movements in fingers/hands to operate computers and other office equipment
Ability to push/pull up to 50lbs
Ability to stoop, bend, crouch, reach, or climb ladders
Availability to report for work regardless of weather conditions
Occasional evening and weekend hours required

Responsibilities

Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels
Use of ticketing system to track customer issues and provide timely updates to all stakeholders from initial diagnosis, through troubleshooting, and into resolution or escalation
Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through
Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects
Install and configure AV equipment and assist users in the set up and operation of AV systems
Ensure conference/meeting room AV systems are maintained and in good operating condition
Perform IT-related setup, support, and breakdown for large meetings and events
Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps
Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures
Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets
Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues
Track IT hardware assets and their respective configurations for potential reuse or retirement
Create and document routine IT processes and procedures
Develop strong relationships with internal customers, vendors, affiliates, and peers

Skills

Key technologies and capabilities for this role

ticketing systemtroubleshootingcustomer serviceAV equipment installationAV systems configurationconference room setupIT event supportphone supportemail supportchat supportexecutive support

Questions & Answers

Common questions about this position

What experience is required for the IT Support Specialist III role?

Minimum 2-4 years of Service Desk, Call Center, or IT Help Desk experience in an enterprise environment is required, along with demonstrated clear and effective verbal and written communication skills, excellent customer service experience, and attention to detail.

What are the main responsibilities of this position?

Core responsibilities include providing exceptional IT support via phone, email, and chat, using a ticketing system for issue tracking, troubleshooting up to executive level, installing and maintaining AV equipment, and managing IT hardware assets.

What is the company culture like at Astreya?

The culture fosters technical and personal growth, allowing creative autonomy to contribute to new processes, explore new technology, and work alongside team members where you can teach and learn from each other.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees