IT Support Specialist

Position Overview

• Location Type: Onsite
• Job Type: Full-time
• Salary: Not specified

STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee’s success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff. This role is based out of our Arlington, Virginia office.

Requirements

• Security Clearance: Active Secret security clearance (U.S. citizenship required)
• Experience: 3+ years’ of relevant experience
• Operating Systems: Experience supporting operating systems including Windows 10, Linux, and Mac OSX
• Applications & Hardware: Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
• Active Directory: Intermediate Active Directory skills with the capability of managing user accounts, printers, and other resources
• Certifications (Preferred): Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+

Responsibilities

• Troubleshooting & Resolution: Identify, research, and resolve technical issues for users.
• Knowledge Base: Add to the IT knowledge base with clear/concise/detailed entries.
• User Education: Treat every issue as an opportunity to educate the end-user.
• Inventory Management: Maintain an accurate inventory of hardware and software licenses.
• Desktop Support: Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Testing & Follow-up: Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.
• Documentation: Create and/or maintain end-user documentation on procedures and how-tos.
• User Account Management: Creation and administration of Active Directory user accounts.
• Computer Provisioning: Provision new computers for employees.
• Image Creation: Create and test new images for Windows and Mac Operating Systems.
• Equipment Support: Help maintain scanners, copiers, and workstations.
• Phone & Voicemail: Provision phones and voicemail boxes (mobile and office).
• Intern Program Support: Support the summer intern program, including configuration of computers, administration rights, first line support, and equipment reconciliation.
• ITSM System: Administrate and help manage the ITSM system.
• Software & Hardware Ordering: Order software and hardware for users and maintain a stockage objective for general consumption items.
• Team Support: Support the IT Team with duties as necessary, including server, user, and network administration.
• Linux Account Management: Create Linux accounts and manage groups, home directories, and access.
• Collaboration: Collaborate with IT Team.
• On-Call Support: Minor off hours duties/on-call hours as necessary.
• Other Duties: Other duties as assigned.

Application Instructions

• Not specified

Company Information

• Company: STR
• Not further information available.