IT Support Specialist

Arlington, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Information TechnologyIndustries

Requirements

Candidates must possess an active Secret security clearance, requiring U.S. citizenship, and have at least three years of relevant experience. Preferred qualifications include experience supporting Windows 10, Linux, and Mac OSX operating systems, experience with business and engineering applications such as Microsoft Office, Matlab, Visual Studio, and VMWare, intermediate Active Directory skills, and Helpdesk or Desktop certifications like Linux+, Security+, or Network+.

Responsibilities

The IT Support Specialist will identify, research, and resolve technical issues for users, add to the IT knowledge base with detailed entries, treat issues as opportunities for user education, maintain hardware and software inventory, perform hands-on diagnostics, test issue remediation, create and maintain end-user documentation, create and administer Active Directory user accounts, provision new computers, create and test operating system images, support scanners, copiers, and workstations, provision phones and voicemail boxes, support the summer intern program, administer the ITSM system, order software and hardware, support server, user, and network administration, create Linux accounts, collaborate with the IT Team, and perform minor off-hours duties and on-call hours as needed, along with other duties as assigned.

Skills

Windows 10

Linux

Mac OSX

Microsoft Office

Matlab

Visual Studio

VMWare

Dell laptops

Apple laptops

Active Directory

Helpdesk certifications

Desktop certifications

Linux+

Security+

Network+

Troubleshooting

Knowledge base management

User education

Inventory management

Desktop support

Software installation

Software upgrades

File backups

System configuration

Application configuration

STR

AI solutions for national security challenges

About STR

STR develops AI-driven platforms to tackle national security challenges, primarily for government agencies. Their main product, the STR infokit platform, combines data science, AI algorithms, and DevOps practices to deliver real-time insights and decision support. This platform is adaptable for various uses, including command and control systems and object recognition. STR differentiates itself by focusing on creating resilient systems that integrate artificial and human intelligence, providing clients with a significant decision-making advantage. The company's goal is to enhance safety and security through advanced technology while fostering a culture of diversity and creativity among its employees.

Woburn, MassachusettsHeadquarters

2010Year Founded

$54.9MTotal Funding

GRANTCompany Stage

AI & Machine Learning, DefenseIndustries

501-1,000Employees