IT Support Specialist at Remitly

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

A BS in Computer Science or 2+ years of equivalent technical support experience
An eye towards detail and an attitude of "solve for the problem now, refine the process later."
A love of working in the world of operating systems, computer networking, security, logistics, new hire training, and new office buildouts

Responsibilities

Monitor and respond to incoming IT requests and alerts
Onboard and off-board new employees and provision hardware on site
Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach
Analyze and resolve software issues with apps like Okta, G Suite, Zoom, Slack, AWS Workspaces, Jira, and Wiki (Confluence)
Write technical posts to communicate important IT updates and information to employees using internal tools
Help with inventory-related projects including equipment tracking, ordering, and shipping
Deploy and manage meeting room A/V systems including Zoom/Google Meet software and Logitech hardware
Help with maintaining site network infrastructure (switches, routers, firewall appliances, and APs) and related services (Radius, DHCP, DNS, and access-related rules)
Remain informed about the events, trends, and developments related to your role, the business of the company, and the fintech industry

Skills

Okta

G Suite

Zoom

Slack

AWS Workspaces

Jira

Confluence

Mac

Chromebook

printers

Logitech

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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