Desktop Integrations Engineer
MozillaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Finance, FinTechIndustries
Requirements
- 3–5 years in IT support or related roles
- Clear, direct communicator; organized and detail-oriented
- Demonstrated ability to self-manage against objectives and escalate appropriately
- Known for white-glove support and customer service under pressure
- Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc
- Hands-on with office AV systems and collaboration software: install, configure, maintain
- Experienced with enterprise SaaS and modern ticketing/remote tools
- Bonus: identity providers (Okta, OneLogin), vendor management, startup experience
Responsibilities
- Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
- Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
- Write, maintain, and adhere to clearly documented runbooks for users and IT team
- Administer SaaS apps like Google Workspace, Okta, Slack, Linear
- Handle account provisioning and deprovisioning with precision and security
- Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
- Support cybersecurity and compliance objectives such as system audits and accreditations
- Cover teammates during PTO; hand off cleanly across time zones
- Join an on-call rotation; travel occasionally for office or event support
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the IT Support Specialist position?
The salary range is set between $80,000 - $110,000, with adjustments possible for candidates whose qualifications significantly differ from those outlined.
What benefits are offered at Hebbia?
Benefits include unlimited PTO, medical, dental, vision, 401K, and wellness benefits.
Is this IT Support Specialist role remote or onsite?
The role requires being the onsite point of contact for business technology, handling walk-ups, offices, hardware, and events.
What skills and experience are required for this role?
Candidates need 3–5 years in IT support, confidence administering Mac, Windows, iOS, and Android ecosystems, hands-on experience with office AV systems and collaboration software, and experience with enterprise SaaS and ticketing tools. Bonus for identity providers like Okta, vendor management, and startup experience.
What makes a strong candidate for this IT Support Specialist role?
Strong candidates have 3–5 years of IT support experience, are clear communicators who are organized and detail-oriented, can self-manage against objectives, and are known for white-glove customer service under pressure.
Hebbia
AI-powered browser extension for efficient information retrieval
About Hebbia
Hebbia.ai offers an AI-powered browser extension that enhances the traditional search function by understanding the context of user queries. This tool quickly highlights the most relevant information in lengthy documents, making it easier for users to find what they need. It is particularly useful for professionals such as researchers, financial analysts, legal experts, and software engineers who often work with extensive documentation. Unlike standard search tools, Hebbia's extension provides a more efficient way to sift through large amounts of text, improving information retrieval speed significantly. The company is currently in private beta, allowing early users to test the product, with plans to monetize through subscription fees or licensing agreements in the future. Hebbia aims to optimize workflows for its users by providing a solution that is 20 times faster than traditional methods.
New York City, New YorkHeadquarters
2020Year Founded
$155.3MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Risks
High development costs could strain Hebbia's financial resources as it scales operations.
Increased competition from established AI players may overshadow Hebbia's offerings.
Shifting focus to the legal sector may pose challenges in product adaptation.
Differentiation
Hebbia offers AI search with transparent processes, unlike black-box competitors.
The platform enhances traditional search with AI, improving document comprehension significantly.
Hebbia's AI tool is tailored for professionals in finance, law, and pharma sectors.
Upsides
Hebbia raised $130M, indicating strong investor confidence in its AI search platform.
The legal sector expansion offers new market opportunities for Hebbia's AI solutions.
Partnerships with financial firms validate Hebbia's market fit in AI-driven document search.
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