IT Support Specialist at Hebbia

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, FinTechIndustries

Requirements

3–5 years in IT support or related roles
Clear, direct communicator; organized and detail-oriented
Demonstrated ability to self-manage against objectives and escalate appropriately
Known for white-glove support and customer service under pressure
Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc
Hands-on with office AV systems and collaboration software: install, configure, maintain
Experienced with enterprise SaaS and modern ticketing/remote tools
Bonus: identity providers (Okta, OneLogin), vendor management, startup experience

Responsibilities

Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
Write, maintain, and adhere to clearly documented runbooks for users and IT team
Administer SaaS apps like Google Workspace, Okta, Slack, Linear
Handle account provisioning and deprovisioning with precision and security
Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
Support cybersecurity and compliance objectives such as system audits and accreditations
Cover teammates during PTO; hand off cleanly across time zones
Join an on-call rotation; travel occasionally for office or event support

Skills

Google Workspace

Okta

Slack

Linear

Hardware Support

Network Support

SaaS Administration

User Onboarding

Account Provisioning

Cybersecurity

A/V Support

IT Runbooks

Hebbia

AI-powered browser extension for efficient information retrieval

About Hebbia

Hebbia.ai offers an AI-powered browser extension that enhances the traditional search function by understanding the context of user queries. This tool quickly highlights the most relevant information in lengthy documents, making it easier for users to find what they need. It is particularly useful for professionals such as researchers, financial analysts, legal experts, and software engineers who often work with extensive documentation. Unlike standard search tools, Hebbia's extension provides a more efficient way to sift through large amounts of text, improving information retrieval speed significantly. The company is currently in private beta, allowing early users to test the product, with plans to monetize through subscription fees or licensing agreements in the future. Hebbia aims to optimize workflows for its users by providing a solution that is 20 times faster than traditional methods.

New York City, New YorkHeadquarters

2020Year Founded

$155.3MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

High development costs could strain Hebbia's financial resources as it scales operations.

Increased competition from established AI players may overshadow Hebbia's offerings.

Shifting focus to the legal sector may pose challenges in product adaptation.

Differentiation

Hebbia offers AI search with transparent processes, unlike black-box competitors.

The platform enhances traditional search with AI, improving document comprehension significantly.

Hebbia's AI tool is tailored for professionals in finance, law, and pharma sectors.

Upsides

Hebbia raised $130M, indicating strong investor confidence in its AI search platform.

The legal sector expansion offers new market opportunities for Hebbia's AI solutions.

Partnerships with financial firms validate Hebbia's market fit in AI-driven document search.

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