IT Lead (EST Time Zones)
Ashby60,000 - 80,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Cybersecurity, FintechIndustries
Requirements
Candidates should possess at least 3 years of experience in desktop or IT support roles within an enterprise environment, and 1+ years of experience in a lead or supervisory role. They should be proficient in troubleshooting Apple hardware, software, and peripherals, and have experience with user account management across various internal and external systems.
Responsibilities
The IT Support Lead will provide front-line support for a range of technical issues, troubleshoot and support Apple hardware and software, deliver friendly, customer-focused IT support while maintaining SLAs, act as an escalation point for complex technical issues, collaborate with site leadership to coordinate hardware and software readiness, assist in user account management, assist with hardware and software setup, configuration, and maintenance, lead the development of clear documentation and technical guides, ensure compliance with IT operating procedures, manage equipment logistics, boxing, shipping and inventory tracking, install and configure new IT equipment as needed, support the existing IT infrastructure and coordinate improvements, participate in on-call rotations to provide support as needed, including after-hours and weekends, and perform other duties as assigned to meet team and organizational needs.
Skills
Desktop support
IT support
Troubleshooting
AV installations
Hardware setup
Tier 1 support
Tier 2 support
Escalations
Triaging
Customer service
ID.me
Digital identity verification for secure access
About ID.me
ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts.
Key Metrics
McLean, VirginiaHeadquarters
2010Year Founded
$279.5MTotal Funding
SERIES_DCompany Stage
Government & Public Sector, Cybersecurity, HealthcareIndustries
1,001-5,000Employees