Application Support Engineer
GoodleapSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Federal Government IT SolutionsIndustries
Requirements
Candidates should possess a Bachelor’s degree in computer science, engineering, or a related field, along with 3+ years of relevant IT work experience encompassing cloud environments. They must hold an AWS Cloud certification and demonstrate knowledge of Java and microservice development and deployments, including understanding of business processes. Strong analytical, problem-solving, negotiation, task and project management, and organizational skills are required, alongside proficiency in Microsoft Office applications, knowledge of computer systems, databases, and SharePoint, as well as familiarity with Splunk and AppDynamics.
Responsibilities
The Production Support Engineer will serve as the first line of defense for production and test environment issues, collaborating with the team to identify, manage, and resolve ongoing incidents. They will troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments, perform systems monitoring of applications within the IRS domain, create service tickets, and advise management on HR-related risk mitigation strategies. Furthermore, they will keep stakeholders informed about upcoming maintenance, manage and communicate about test environment updates, liaise with stakeholders for alert communications, participate in analysis and improvement of system performance, host daily operational standups, provide additional support to existing procedures, and submit application redirects for planned maintenance.
Skills
System Troubleshooting
Incident Management
System Monitoring
Patch Management
Release Deployment
Security Updates
Stakeholder Communication
Team Collaboration
Understanding of System Architecture
Upstream and Downstream Dependencies
Makpar
Cybersecurity and IT modernization consultancy
About Makpar
Makpar Federal IT focuses on cybersecurity and IT modernization for the Federal government, providing consultancy services and custom IT solutions. They enhance government operations by modernizing IT infrastructure and improving cybersecurity measures, with a notable track record of working with agencies like the IRS. What sets Makpar apart is their in-house Makpar Innovation Lab, which develops new solutions to meet the evolving needs of Federal agencies. Their goal is to improve efficiency and security in government operations while promoting job opportunities for women and minorities in the tech industry.
Leesburg, VirginiaHeadquarters
2008Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Government & Public Sector, CybersecurityIndustries
11-50Employees