Production Support Engineer

Position Overview

• Location Type: [Not Specified]
• Job Type: Full-time
• Salary: [Not Specified]

Makpar is seeking a Production Support Engineer to join their team. This role is crucial for maintaining the stability and performance of production and test environments.

About Makpar

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We specialize in cloud engineering, data management, cybersecurity, and emerging technologies. Our mission is to solve complex problems for the Federal government to accelerate access to citizen services. We achieve success through "The Makpar Way," our signature consulting methodology, and a dedicated, engaged workforce.

Learn more about our employer brand at makpar.com/careers.

Role Specific Duties

• Act as the first line of defense for production and test environment issues.
• Collaborate with the team to identify, manage, and resolve ongoing incidents.
• Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
• Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
• Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
• Create necessary service tickets and ensure they are routed to the appropriate technical teams.
• Provide weekend support for activities including patching, release deployments, security updates, and 3rd party updates.
• Stay updated with info alerts, patching alerts, and delivery partners' activities.
• Update stakeholders on planned upcoming maintenance and alert them about service issues and restoration.
• Manage and communicate about upcoming maintenance in the test environment on a daily basis.
• Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
• Work closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities.
• Submit Application Redirects tickets for planned maintenance after gaining approval from management.
• Participate in the analysis and improvement of system performance.
• Host daily operational standups.
• Provide additional support to existing production support procedures and process improvements.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Plan and manage support for incident management tools and processes.

Required Qualifications

• Bachelor's Degree in computer science, engineering, or related field.
• AWS Cloud certification.
• 3+ years of relevant IT work experience with cloud experience.
• Knowledge of Java and microservice development and deployments.
• Understanding of the business processes behind applications.
• Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
• Strong oral and written communication skills, including process documentation.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
• Proficiency in knowledge of computer systems, databases, and SharePoint.
• Knowledge of Splunk and AppDynamics.

Benefits

Makpar Corporation offers a comprehensive benefits package, including:

• Excellent training and career development opportunities.
• Flexible work schedules.
• Generous compensation package.
• Outstanding benefits to keep employees happy, healthy, and engaged.