IT Support Engineer

Arlington, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Data & Analytics, BiotechnologyIndustries

Requirements

Candidates should possess 3+ years of experience in IT system support, with a focus on device lifecycle management, user support, and videoconferencing solutions. Proficiency in managing Windows and macOS operating systems is required, and Linux experience is a plus. Experience with systems such as Okta, Google Workspace, Slack, Zoom, and Atlassian tools is also expected.

Responsibilities

The IT Support Engineer will manage the complete lifecycle of devices, including procurement, setup, deployment, maintenance, patch management, and decommissioning. Responsibilities include providing advanced support for employees using Windows and macOS, troubleshooting hardware and software issues, and supporting and maintaining office videoconferencing solutions like Polycom and Zoom Rooms. The role also involves handling employee onboarding and offboarding processes, designing and refining IT processes for efficiency, and collaborating with the IT team to deliver high-quality support.

Skills

IT Support

Device Lifecycle Management

User Support

Videoconferencing Solutions

Corporate Engineering

Cloud Platform

Hardware Design

Software Engineering

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees