A/V Engineer (Remote)

About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches. We have redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are always looking to add talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. The future of cybersecurity starts with you.

About the Role

CrowdStrike Information Technology is seeking an AV Engineer to join the IT Network Engineering team. This team plays a critical role in building network, VoIP, and AV infrastructure that supports all CrowdStrike teams. The successful candidate will be instrumental in building and supporting AV infrastructure at scale within a collaborative environment.

Key responsibilities include:

• Creating engineering documentation in alignment with industry best practices.
• Serving as a member of functional project teams.
• Participating in cross-team major initiatives.

This is an opportunity to work in a dynamic, robust, fast-paced, and challenging environment. Candidates should be eager to expand their knowledge, continually learn new technologies and processes, and solve complex problems with quick thinking and innovative solutions.

What You’ll Do

• Maintain and Operate: Manage collaboration spaces, conference room technology, and video collaboration platforms (Slack, Google Meet, Zoom) according to CrowdStrike's reference AV architecture.
• Monitor and Improve: Monitor AV infrastructure and traffic, identify problem areas, and recommend infrastructure and performance improvements based on current and projected enterprise needs.
• Documentation: Create and update AV knowledge-based documentation, including AV operating procedures.
• Vendor Management: Manage and coordinate with AV service vendors and partners to ensure timely issue resolution and system maintenance.
• System Maintenance: Prepare clear written plans and execute scheduled AV system maintenance to meet objectives within designated maintenance windows.
• Support: Provide technical expertise and remote support for AV-related issues to the Service Desk and on-site teams for Executive Briefing Centers (EBC).
• Reporting: Provide regular status updates on operational metrics and ongoing maintenance activities.
• Troubleshooting: Troubleshoot and resolve AV system issues across various platforms and hardware configurations.
• Strategic Input: Support the strategic roadmap for AV by providing operational insights and improvement recommendations.
• Project Updates: Report regularly to the product owner on project status to ensure timely delivery.
• Collaboration: Provide subject matter expertise to functional project teams and participate in cross-team major initiatives.

What You’ll Need

• Experience: Minimum 5+ years of experience supporting enterprise customers in AV engineering/implementation.
• Collaboration: Demonstrated ability to work collaboratively with members of multiple teams across different world regions.
• Troubleshooting: Demonstrated proficiency in troubleshooting and maintaining AV hardware, including displays, microphones, speakers, and control systems.
• Video Conferencing: Experience with video conferencing platforms (Zoom, Teams, Webex), including account administration and user support.
• AV Protocols: Knowledge of AV signal distribution methods and protocols (HDMI, HDBaseT, Dante, NDI).
• Documentation Interpretation: Ability to read and interpret AV system documentation, signal flow diagrams, and rack elevations.
• Vendor Support Management: Experience managing support cases with AV vendors.
• Communication Skills: Strong written and verbal communication skills for technical documentation and end-user support.
• Language: Must speak fluent English and communicate clearly in written English.