It Support Engineer at Sustainable Talent

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

2–4 years of experience in L2 IT support or a similar role, particularly in an enterprise environment
Strong proficiency in MacOS and Windows systems, focusing on both hardware and software troubleshooting and management
Experience with Zoom Rooms and other AV systems, including setup and maintenance
Foundational knowledge of networking
Familiarity with managing IT assets and deployments using MDM solutions like AirWatch, Jamf, and Absolute
Fluent in written and spoken English; proficiency in Spanish or Catalan is advantageous
Demonstrates a customer-first attitude with exceptional troubleshooting and interpersonal skills
Capable of managing competing priorities in a fast-paced environment
Proactive and driven to improve IT processes and user satisfaction
Collaborative spirit, eager to work with a global IT team, sharing insights and best practices
Full-time, on-site availability in Barcelona, Spain

Responsibilities

Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices
Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management
Provide support and training for productivity applications like Gmail/G Suite and Slack
Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner
Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues
Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals
Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning
Rapidly troubleshoot AV issues to minimize disruptions during meetings and events
Oversee the lifecycle management of IT equipment, including deployment, repair, replacement, and retirement
Coordinate the deployment of hardware, including monitors, cables, and docking stations, ensuring setups meet user requirements and company standards
Maintain precise inventory records of IT assets (computers, peripherals, loaner equipment) using asset management tools like Oomnitza
Manage a pool of loaner laptops and peripherals, ensuring timely availability
Proactively identify and resolve potential hardware issues to reduce downtime for end-users
Support and maintain MDM solutions (AirWatch, Jamf, Absolute) for device compliance and security
Perform basic network troubleshooting to support the office’s Wi-Fi, VPN, and LAN connectivity

Skills

Key technologies and capabilities for this role

macOSWindowsZendeskG SuiteSlackZoom RoomsAV troubleshootingDevice managementHardware deploymentIT support

Questions & Answers

Common questions about this position

Is this IT Support Specialist role remote or onsite?

This is an onsite position requiring you to work in the client's Barcelona, Spain office as the primary on-site technical resource.

What experience level is required for this IT Support Specialist position?

The role requires 2–4 years of experience in L2 IT support or a similar role, particularly in an enterprise environment.

What technical skills are essential for this job?

You need strong proficiency in MacOS and Windows systems for hardware and software troubleshooting, experience with Zoom Rooms and AV systems, plus familiarity with MDM solutions like AirWatch, Jamf, and Absolute.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this IT Support Specialist role?

Candidates with 2–4 years of L2 IT support experience in enterprise settings, strong MacOS/Windows troubleshooting skills, AV experience including Zoom Rooms, and familiarity with MDM tools like AirWatch and Jamf will stand out.

Sustainable Talent

AI-powered talent recruitment solutions

About Sustainable Talent

Sustainable Talent is dedicated to modernizing the recruitment field, leveraging AI technology for efficient real-time recruiting, staff augmentation, and providing both full-time and contract roles. This company stands out as a bridge for talent in startups and established industry leaders, ensuring top companies are matched with the best individuals. Their commitment to cutting-edge technology and a focus on sustainable talent retention makes it an ideal workplace for those interested in the forefront of HR tech and innovative staffing solutions.

Wayne, NJ 07470, USAHeadquarters

2009Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Enterprise Software, EducationIndustries

11-50Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Hybrid Work Options

Risks

Increased competition from AI-driven recruitment platforms.

Remote work trend reduces demand for traditional staffing services.

Economic uncertainty may lead to hiring freezes.

Differentiation

Specializes in remote workforce management consulting services.

Expertise in diverse talent acquisition and inclusive workplace strategies.

Emphasizes commitment to sustainable business practices.

Upsides

Rising demand for remote work optimization services.

Growing emphasis on diversity and inclusion initiatives.

Expansion of the gig economy offers new staffing opportunities.

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