Desktop Integrations Engineer
MozillaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, SaaSIndustries
Requirements
- Minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
- Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
- Solid understanding of IT fundamentals and data security practices, with a security first mindset
- Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
- Experience installing and supporting conferencing equipment
- Proficiency in a command line environment such as bash or zsh
- Experience maintaining or managing users and applications in Okta or other IAM Platforms and experience administering Jira (preferred)
- MDM experience with Jamf, Kandji or other Mac-focused MDMs (a plus)
- Some scripting or programming experience (a plus)
- Must be commutable to NYC headquarters and operate in a hybrid model
Responsibilities
- Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
- Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
- Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
- Field access requests and maintain proper access to internal tools and resources through time
- Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
- Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
- Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
- Serve in an on-call capacity and assist in production issues when necessary
- Identify and implement technology solutions to meet the needs of the business
- Identify operational efficiencies and maintain thorough, up-to-date documentation for IT processes and employee facing resources
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement for this IT Support Engineer role?
You must be commutable to our NYC headquarters and will operate in a hybrid model.
What experience is required for this position?
A minimum of 3 years of experience in an IT support role is required, with at least 1 year in an in-person environment. Proven experience with Mac OS and Google Workspace, solid understanding of IT fundamentals and data security, familiarity with AI tools, and experience with conferencing equipment are also needed.
What salary or compensation does this role offer?
This information is not specified in the job description.
What does the company culture emphasize for this role?
The role emphasizes delivering top-tier customer service to employees, building strong relationships, a security-first mindset, and collaborating with cross-functional teams to enhance productivity using AI in a hybrid work environment.
What makes a strong candidate for this IT Support Engineer position?
Strong candidates will have at least 3 years of IT support experience including 1 year in-person, proven Mac OS and Google Workspace skills, a security-first mindset, AI tool familiarity, and conferencing equipment experience, along with a sense of urgency in problem-solving.
GlossGenius
Business management solutions for beauty professionals
About GlossGenius
GlossGenius provides business management solutions specifically designed for beauty and wellness professionals, including salon owners, spa operators, and independent beauty experts. The platform offers tools for automated appointment scheduling, payment processing, client management, and marketing, which help streamline daily operations and improve client experiences. For example, clients can easily book appointments online, reducing the administrative workload for business owners. GlossGenius operates on a subscription model, allowing users to access its services for a monthly fee, while also offering a unique feature that provides loans to eligible businesses based on their sales and payment history. With over 70,000 salon and spa businesses served, GlossGenius aims to empower its users to enhance their income and achieve their business goals.
New York City, New YorkHeadquarters
2016Year Founded
$102MTotal Funding
SERIES_CCompany Stage
Fintech, Consumer GoodsIndustries
201-500Employees
Benefits
Flexible Paid Time Off
Health Insurance
Dental Insurance
Fertility Treatment Support
Generous, fully-paid parental leave policy
401(k) Retirement Plan
Professional Development Budget
Pre-tax commuter benefits
Dependent Care FSA
Home Office Stipend
Risks
Emerging startups with similar solutions could dilute GlossGenius's market share.
Economic downturns may challenge the subscription-based model, reducing spending by professionals.
Data privacy concerns may arise as more clients and businesses use the platform.
Differentiation
GlossGenius offers a comprehensive business management platform for beauty and wellness professionals.
The platform integrates appointment scheduling, payment processing, and marketing automation in one solution.
GlossGenius provides a unique capital feature, offering loans based on sales volume and payment history.
Upsides
Increased demand for contactless payment solutions boosts GlossGenius's seamless payment processing feature.
The rise of personalized marketing drives demand for GlossGenius's automated client interaction tools.
Hybrid work models increase the need for flexible scheduling, aligning with GlossGenius's offerings.
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