Technical Support Analyst
ArineSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, CybersecurityIndustries
Requirements
Candidates should possess at least 2 years of experience in desktop or IT support roles within an enterprise environment, along with 1+ years of demonstrated experience troubleshooting Apple hardware and software.
Responsibilities
The IT Support Analyst will provide front-line support for a range of technical issues, troubleshoot and support Apple hardware, software, and peripherals, deliver friendly, customer-focused IT support while maintaining SLAs, set up new hire equipment, assist in user account management across various internal and external systems, assist with hardware and software setup, configuration, and maintenance, contribute to the development of clear documentation and technical guides, ensure compliance with IT operating procedures, handle equipment logistics, boxing, shipping and inventory tracking, install and configure new IT equipment as needed, support the existing IT infrastructure and assist with improvements, and participate in on-call rotations to provide support as needed, including after-hours and weekends.
Skills
IT Support
Desktop Support
Apple Hardware
Apple Software
Troubleshooting
Customer Service
Account Management
Hardware Setup
Software Setup
Inventory Tracking
Equipment Installation
ID.me
Digital identity verification for secure access
About ID.me
ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts.
McLean, VirginiaHeadquarters
2010Year Founded
$279.5MTotal Funding
SERIES_DCompany Stage
Government & Public Sector, Cybersecurity, HealthcareIndustries
1,001-5,000Employees