IT Support Analyst at OptionMetrics

New York, New York, United States

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$60,000 – $70,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Demonstrated proficiency in managing multiple operating systems, with hands-on experience in backup and recovery procedures to ensure data integrity and continuity
Expertise in using advanced system performance monitoring tools, coupled with a strong background in hardware and device management to maintain and optimize IT infrastructure
Deep knowledge of computer hardware, software, and network maintenance
Ability to stay current with industry trends to troubleshoot and resolve technical issues swiftly
Bachelor’s degree (or equivalent) in computer science (preferred)
Certifications such as CompTIA, Google, CCNA, ITIL (plus)

Responsibilities

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, Microsoft Office365, and Zoom
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed
Oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability
Manage the full lifecycle of IT infrastructure, including routine upgrades, timely fixes, and proactive maintenance strategies

Skills

Key technologies and capabilities for this role

HardwareSoftwareNetworkingTroubleshootingOperating SystemsServersSecurity ToolsEmail SystemsLaptopsDesktops

Questions & Answers

Common questions about this position

What is the salary range for the IT Support Analyst position?

The salary range is $60,000 - $70,000 a year.

Is this a remote, hybrid, or in-office position?

This is a hybrid position based out of the NYC office.

What are the required skills for this IT Support Analyst role?

Required skills include demonstrated proficiency in managing multiple operating systems with hands-on experience in backup and recovery procedures, and expertise in using advanced system performance monitoring tools along with a strong background in hardware and device management.

What is the company culture like at OptionMetrics?

OptionMetrics has a collaborative, forward-thinking culture with a commitment to excellence, making it the preferred choice for top-tier talent.

What makes a strong candidate for this IT Support Analyst position?

A strong candidate will have demonstrated proficiency in managing multiple operating systems including backup and recovery, expertise in system performance monitoring and hardware management, and preferably a Bachelor’s degree in computer science.

OptionMetrics

Provides historical stock option volatility data

About OptionMetrics

OptionMetrics provides historical stock option volatility data for financial institutions, hedge funds, asset managers, and academic researchers. Its main product, IvyDB, includes end-of-day prices for options, implied volatilities, and greeks, which help users evaluate risk models and test trading strategies. Unlike competitors, OptionMetrics offers specialized datasets like IvyDB Signed Volume to give insights into market order flows. The company's goal is to be a vital resource for financial professionals needing accurate options data for trading and research.

New York City, New YorkHeadquarters

1999Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

51-200Employees