IT Subject Matter Expert AlinIQ (Laboratory Informatics Systems) at Abbott

Prague, Prague, Czechia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Good understanding of IT technology within hospital and laboratory environment, how technology drives value in the broader healthcare and laboratory space
IT functional expertise, IT product and industry knowledge in Healthcare and/or Laboratory Medicine preferred
Hands-on ability to execute, process, communicate and present clinical and payment related information to a high standard
Clear lab IT solutions acquaintance and appreciation
Ideally, be an active user of all IT systems in the lab, and preferably being the “right hand” of the lab director for IT related requests
Good analytical skills, problem-solving approach
Willingness to challenge and improve the status-quo is mandatory
Excellent communication and presentation skills
External customer focus with strong networking capabilities
University degree is a must (medical, life sciences, IT or medical technology preferred)
Ability to travel on a daily basis across assigned territory
Fluent in English and local language is a must

Responsibilities

Analyze and understand customer’s additional pain points to create and propose additional enablers as value expansion opportunities, responsible to close the sales cycle
Responsible in advanced and functional training of the customers for AlinIQ enablers, during laboratory day-to-day operations
Engage with the customer to improve daily workflows and resolve challenges by connecting them to AlinIQ functionalities
Ensure the maximum utilization of AlinIQ enablers at customer site, consequently, creating the most value and best RoI from the IT solutions
Responsible for presentation of AlinIQ OPEX Enabler at customer site
Support creation of SOW in Pre sales phase in partnership with Customer and CORE sales roles
Increase customer satisfaction and NPS, accordingly create value expansion opportunities and communicate with core sales team
Must deep dive on customer needs and answer by using AlinIQ enablers. Ultimate aim is to transform every customer into a AlinIQ reference site
With hyper-care minimize inadequate training associated errors and issues, thus reduce customer complaints and avoidable support workload on ITSS team

Skills

Key technologies and capabilities for this role

AlinIQLaboratory InformaticsIT TrainingCustomer EngagementWorkflow OptimizationSales SupportPre-SalesSOW CreationRoI AnalysisNPS

Questions & Answers

Common questions about this position

What compensation and benefits does Abbott offer?

Abbott provides competitive salaries, bonus potential, and an excellent package of benefits.

Is this position remote or does it require travel?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Candidates need a good understanding of IT technology in hospital and laboratory environments, IT functional expertise and industry knowledge in Healthcare and/or Laboratory Medicine, hands-on ability to execute, process, communicate and present information, clear acquaintance with lab IT solutions, and good analytical skills.

What is the company culture like at Abbott?

Abbott supports doing work that matters, growth and learning opportunities, caring for yourself and family, being your true self, career development with an international company, and is recognized as a great place to work, one of the most admired companies, and best for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this IT Subject Matter Expert role?

Ideal candidates have IT functional expertise in healthcare or laboratory medicine, hands-on experience with lab IT systems preferably as the 'right hand' of the lab director for IT requests, and strong analytical skills.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees