IT Specialist at Keywords Studios

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Technology, MediaIndustries

Requirements

Proven work experience in a customer service or Helpdesk role (2-3 years)
Strong knowledge of first- and second-line support operations
Advanced proficiency in MS environments and Google Workspace
Hands-on experience in computer software and hardware, and a variety of internet applications, networks, and operating systems
Strong knowledge of commonly used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
Basic knowledge of Firewall, switch, router management
Fluent in Spanish and English
Knowledge in best practices and project management (ITIL, Agile, etc.) is an advantage
Knowledge of ServiceNow and industry trends
Experience within a Global business services environment and ideally video games development and/or working in a highly technical development environment

Responsibilities

Perform day-to-day Helpdesk responsibilities including responding to IT tickets, troubleshooting, and new joiner onboarding, in accordance with current IT standards and updates
Document, track, and monitor all help desk interactions to ensure timely resolution and maintain thorough communication with the user until the request is rectified
Maintain all local IT infrastructure such as hardware, software, and networks together with the Global Infra Team
Maintain high levels of IT security through access controls, VPN, backups, and firewalls, together with the Global Security Team
Supervise Active Directory, including performing cross-platform audits of AD objects and user permissions, manage user accounts on Active Directory/Azure (creation, deleting, permissions, and VPN access), develop and manage organizational units, and maintain E-mail address and distribution lists in MS/Google Workspace environments
Maintain existing deployment servers and Windows update services
Conform to and enforce Company’s IT security policies
Research questions using pre-documented instructions and SOPs to perform job functions and quickly escalate problems that require urgent attention
Maintain accurate IT assets (hardware and software inventory)
Solicit regular feedback from the field to ensure no gaps in communication between IT and the business

Skills

IT Support

Helpdesk

Troubleshooting

Ticket Management

User Onboarding

Service Desk Operations

IT Standards

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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