Systems Administrator
VersapaySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. A minimum of 4 years of experience in an IT support or service desk role is required, along with desirable certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. Proficiency in troubleshooting Windows and Mac OS environments, a strong understanding of O365/AAD administration, and experience with IT service management tools like ServiceNow or Jira are also necessary.
Responsibilities
The IT Service Desk Technician will provide first-level technical support to users via phone and email, resolving hardware, software, and network issues promptly and effectively. They will log, track, and document all support requests in the IT service management system, ensuring accurate and timely resolution of incidents. This role involves diagnosing and resolving technical issues related to desktops, laptops, printers, mobile devices, and other IT equipment, assisting with software installation and configuration, managing user accounts and permissions, facilitating onboarding and offboarding processes, maintaining accurate documentation, providing excellent customer service, and identifying opportunities for process improvements.
Skills
Hardware troubleshooting
Software troubleshooting
Network support
Customer service
IT documentation
Incident management
Technical support
Poppulo
Communication solutions for employee engagement
About Poppulo
Poppulo focuses on enhancing communication between businesses and their key audiences, including customers and employees. The company offers solutions that facilitate effective communication, recognizing it as a fundamental human need. Poppulo's products are designed to help organizations create meaningful connections and improve workplace experiences. Unlike many competitors, Poppulo emphasizes the importance of people in its approach, aiming to foster a more informed and connected world. The company's goal is to empower its customers to achieve impactful communication that leads to positive results.
Cork, IrelandHeadquarters
2012Year Founded
$34MTotal Funding
LATE_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
501-1,000Employees