IT Support Specialist (UK)

Employment Type: [Not Specified] Location Type: London, UK (Hybrid) Salary: [Not Specified]

Position Overview

As an IT Support Specialist in the UK, you will provide support and optimization of the productivity of our internal customers in a positively delightful way. The ideal candidate should be experienced with Macbook Systems Administration, SaaS Systems Administration, Asset Management, Video Conference systems, and A/V Events within an engineering organization, as well as have a strong ability to drive projects, escalations, and team deliverables in a fast-paced environment building for scale. We are looking for an outgoing proactive person who is also comfortable delivering training and presentations to big audiences.

We encourage a flexible working style, and the team is typically in the office a few days each week in our London office. We'd love for you to join us!

The Impact You'll Have

• Resolve a variety of moderately complex issues using established processes and procedures.
• Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers.
• Contribute to problem resolution and ticketing system improvements.
• Have complete knowledge of all departmental policies and procedures, materially participate in process improvement, including composing and maintaining process documentation.
• Manage the health of the Support ticket queue (e.g., assign tickets, audit ticket health).
• Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
• Combine your expertise in the majority of relevant functional technology areas with skills in other domains to resolve complex problems and optimize services.

What We’re Looking For

• Bachelor’s degree in Computer Information Systems or similar.
• Experience with various operating systems (e.g. Windows, Linux, MacOS).
• Customer-centric mindset with an uncompromising commitment to deliver outstanding service globally.
• Strong communication skills (both verbal and written communication).
• Passion for continuous learning and improvement.
• Detail-oriented: including maintaining and updating IT documentation and procedures.
• Working knowledge of a broad range of hardware, such as laptops, printers, A/V, and mobile devices.

Nice-To-Haves

• Relevant technical experience is preferred.
• Certifications or experience in Mac OS, Jamf, Jira, G-Suite, Okta
• Familiarity with the Fintech industry
• Certifications: CompTia +

Your Manager

• Josh Dedji

Recruiter For This Role

• Aga Wojciechowska

Typical Process

1. Application Submission
2. Recruiter video call
3. Hiring manager video call
4. Virtual “Onsite” consisting of 3, 45 min calls
5. Offer

Compensation and Benefits (UK)

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e Modern Health, HealthKick and more

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

• Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we...