IT Engineer at Veeva Systems

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, SaaSIndustries

Requirements

Finished formal education in Computer Science/Information Technology or related discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
Excellent verbal/written communication
Experience in supporting Microsoft Windows, Mac OS, G Suite and Office365
Can troubleshoot hardware/software issues for Windows and Apple devices
Shows a history of giving excellent customer service and focus
Highly motivated individual with experience getting things done in a fast-paced environment
Able to travel within APAC region
Eligibility of employment in your location (no VISA sponsorships)
Fluency in English (essential for global communication)

Responsibilities

Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
Executive support as needed
IT account and asset management for onboarding/offboarding of employees
Diagnosis and repair of end-user devices
IT ticket management
Resolution of escalated technical IT matters
Manage and deploy corporate PCs/Macs
Support company events
Support conference room hardware (Zoom Rooms) setups and troubleshooting
Coordinate warranty repairs
Ship, recycle, and dispose of devices
Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
Participate in staffing the Virtual Walk-up (open Zoom Room) for end users that need help
Provide occasional on-call weekend support
Look for ways to improve current processes and make suggestions on improvements

Skills

Key technologies and capabilities for this role

End User SupportIT InfrastructureDesktop SupportProcurementDeployment

Questions & Answers

Common questions about this position

What is the salary for this IT Engineer position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This is an in office role to support employees in the Tokyo office and throughout the APAC region, despite the company's Work Anywhere policy.

What skills are required for this IT Engineer role?

Candidates need a broad skillset in End User Support and IT Infrastructure, fluency in English, a self-starter attitude, high autonomy, and a customer-first mentality.

What is the company culture like at Veeva Systems?

Veeva is a mission-driven organization with values of Do the Right Thing, Customer Success, Employee Success, and Speed, operating as a public benefit corporation in a dynamic, multinational environment.

What makes a strong candidate for this IT Engineer position?

A strong candidate is resourceful, technical, cool under pressure, autonomous, with job ownership, a desire to grow their career, and formal education in Computer Science/Information.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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