IT Client Services Administrator at Fresenius Medical Care

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

3 years’ experience administrating both Citrix and physical clients remotely and on-site
Experience documenting and maintaining configuration and process information
Bachelor Degree or equivalent in Information Systems
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Strong knowledge of software quality assurance best practices
Skilled at working within a team-oriented, collaborative environment

Responsibilities

Support the acquisition of new computer or networking hardware
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Alert management to emerging trends in incidents
Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers
Install and configure Citrix applications
Liaise with, and provide training and support to, end users and staff on computer operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability
Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance
Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Install anti-virus software and ensure virus definitions are up-to-date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow ups to help requests
Receive, prioritize, document and actively resolve end user help requests and escalate incidents when considered appropriate and necessary to maintain SLA expectations

Skills

Citrix

Hardware Installation

Software Configuration

Networking

Troubleshooting

Service Desk

Diagnostic Tools

End User Support

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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