In Home Coach San Francisco at Allurion

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees
Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
Excellent team developing skills
Experience supporting and delivering on sales requirements
Ability to plan well and prioritize multiple projects simultaneously
Maintain character under tight pressure in an adaptable environment
Excellent critical thinking skills to collect appropriate data and make good decisions quickly
Excellent written and verbal communication skills
Active listener; strong communication - verbal and nonverbal
Good analysis; solves basic problems
Manages time; takes direction from leader
Builds relationships with teammates
Basic understanding of the products and services offered
Adaptable to change; manages change in work priorities
Contributing team member and pursues relationships to advance work
Provides peer to peer feedback
Inspires peers through engagement and team support
Reliable transportation required in order to report daily to Forward Stocking Location
Technical experience in assembling and/or dissembling electronic devices (preferred)
Technical certifications (preferred)
20/20 Corrected Vision
Ability to receive detailed information if spoken to

Responsibilities

Supervises and coordinates the daily activities of the Delivery Expert Setup Operation
Motivates, develops, and guides a team of remote Technicians across the U.S. to ensure outstanding customer service, consistent product offering, and effective task follow-through
Manages and instructs the daily activities of the team including using all available instruments to ensure effective supervision, planning, and managing functions
Develops experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
Demonstrates an understanding of sales behaviors and resources and customer service best practices while educating teams on Asurion products to ensure Serve, Solve, and Sell with every interaction
Uses data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
Resolves client and internal complaints and questions
Communicates solutions, effectiveness, best practices, and opportunities within the organization
Adheres to internal standards, policies and procedures
Performs other duties as assigned
Supervises 5-15 employees
Travels 30% of the time, including overnight

Skills

Key technologies and capabilities for this role

Team SupervisionSales ManagementCustomer ServicePerformance MetricsData AnalysisLeadership DevelopmentCritical ThinkingInterpersonal SkillsProject PrioritizationConflict Resolution

Questions & Answers

Common questions about this position

Is this position remote or does it require in-office work?

The role requires reporting daily to a Forward Stocking Location and reliable transportation, though it involves supervising remote Technicians across the U.S.

What education and experience are required for this Coach position?

A Bachelor’s degree or associate degree from an accredited institution or equivalent work experience is required, along with 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees.

What key skills are needed for the In Home Coach role?

Essential skills include excellent interpersonal and team developing skills, experience supporting sales requirements, ability to plan and prioritize projects, critical thinking, and strong written and verbal communication.

What are the main responsibilities of the Coach?

The Coach supervises and coordinates daily activities of remote Technicians, motivates and develops the team, drives sales and customer service metrics, resolves complaints, and uses data to create action plans aligned with core values.

What makes a strong candidate for this position?

Candidates with supervisory experience in motivating teams, sales delivery background, technical experience in electronic devices, and strong leadership skills like adaptability, communication, and critical thinking stand out; a degree or equivalent is required.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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