Implementation Success Analyst
Qventus- Full Time
- Entry Level & New Grad
Candidates should possess an undergraduate degree, excellent English language skills (written and verbal), and working knowledge of the MS Office Suite, including Word, Excel, and PowerPoint. Proven experience in a customer-facing role demonstrating the ability to manage multiple projects to a deadline is required, along with the ability to collaborate with internal partners whilst coordinating key customer deliverables.
The Implementation Consultant will perform customer-facing onboarding activities, including customer discovery, desired outcome creation, success planning, and in-depth platform training, as well as back-office onboarding activities such as new account activations, platform configuration, and keyword refinement. They will execute against key onboarding KPIs, articulate customer desired outcomes, continually learn and develop knowledge of Cision platforms, engage customers regularly, and work cross-functionally to ensure a smooth customer transition.
Media distribution and public relations software
Cision provides media distribution and public relations software to a variety of clients, including businesses, PR agencies, and media professionals. Its platform allows users to share their stories widely, target specific audiences, and engage effectively with them. Cision is recognized by journalists, influencers, and media outlets around the world, making it a preferred choice for communication needs. The company operates on a subscription-based revenue model, offering different packages to suit various client requirements. Additionally, Cision conducts research, such as the annual State of the Media Report, to deliver valuable insights to its users. It operates in the fields of public relations, media monitoring, and communication analytics, serving both large enterprises and small businesses.