Senior Implementation Consultant
Jasper60,000 - 90,000 USD/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$95,000 – $110,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, SaaSIndustries
Requirements
Candidates should possess 5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company, along with strong technical aptitude to quickly learn Bankjoy's applications and the business rules governing banking integrations. Strong customer focus, solutions-oriented mindset, training delivery skills, and experience with project management and CRM systems such as Smartsheet are also required.
Responsibilities
The Implementation Engineer will complete client configurations in lower and production environments, troubleshoot issues during implementation, manage post-production release projects for clients, conduct client training for the Client Admin Portal, support the Implementation Manager during client go-lives, gather client requirements, conduct and document issue reproduction steps, assist in internal testing, document best practices on the knowledge base, and provide support during the interview process.
Skills
Client Configuration
Troubleshooting
Project Management
Client Training
Product Demonstration
Requirements Gathering
Issue Reproduction
Testing
Documentation
Bankjoy
Provides digital banking solutions for financial institutions
About Bankjoy
Bankjoy provides digital banking solutions specifically designed for banks and credit unions. Their services encompass customer onboarding, mobile and online banking, and voice-activated features, aiming to create a smooth digital banking experience. The platform includes tools for online loan origination and API solutions, which facilitate communication between different software systems, allowing financial institutions to easily integrate new features. Unlike many competitors, Bankjoy focuses on affordability, making their services accessible to institutions of all sizes through a subscription-based model. The goal is to help banks and credit unions modernize their digital interfaces and enhance customer satisfaction.
Key Metrics
Royal Oak, MichiganHeadquarters
2015Year Founded
$13.9MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
51-200Employees