Implementation Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: $95,000 - $110,000 per annum + bonus/equity
• Company: Bankjoy – A Y Combinator and Bessemer Venture Partner backed FinTech startup.

Bankjoy is revolutionizing banking tech infrastructure by leading digital transformation at financial institutions — big and small. We provide modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI.

We’re looking for an Implementation Engineer to join our growing Operations team! In this role, you’ll be a key player in delivering seamless onboarding experiences for our clients, ensuring projects are completed on time. As part of our Implementation team, you’ll work closely with existing clients, helping to configure, test, and support our platform post-release. You’ll also collaborate cross-functionally with teams like Product, Engineering, and Customer Success to ensure client requirements are met. This is an incredible opportunity to grow your technical and client-facing skills at a fast-growing SaaS startup where your contributions will make an immediate impact.

Responsibilities

• Complete client configurations in lower and production environments.
• Troubleshoot issues that arise during the implementation.
• Manage post-production release projects for clients.
• Conduct client training for our Client Admin Portal.
• Support the Implementation Manager during client go lives.
• Conduct demos on products such as online account openings.
• Gather client requirements.
• Conduct and document the steps required to reproduce issues during escalation.
• Assist in internal testing, such as client go live testing or development testing.
• Document best practices on our knowledge base.

Requirements

• Experience: 5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company.
• Technical Aptitude: Expert technical aptitude to quickly learn Bankjoy’s applications and the business rules that govern banking.
• Customer Focus: Strong customer focus and solutions-oriented mindset.
• Training Skills: Strong training delivery skills with an ability to earn the trust of customers.
• Experience with Systems: Experience using project management and customer relationship management systems such as Smartsheet.
• Motivation: Desire to exceed goals and achieve results; satisfaction derived from meeting deadlines and finishing projects.
• Startup Environment: Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Bankjoy.
• Organization: Strong organization skills and a relentless attention to detail.
• Communication Skills: Excellent written and verbal communication skills.

Interview Process

• Step 1: Preliminary Interview (details not provided)

We believe hiring is a two-way street. This process is designed to help us get to know you, and for you to get to know us!