Implementation Manager
ThanxSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Construction TechnologyIndustries
Requirements
Candidates should possess at least one year of experience in Customer Success or Onboarding, with a demonstrated ability to guide customers through new processes and ensure their success. Excellent communication skills, including phone, email, and video chat, with a focus on clarity, conciseness, and engagement are required, along with active listening skills and the ability to thrive in a fast-paced environment. They should be self-motivated, resourceful, and tech-savvy, with a quick learning aptitude.
Responsibilities
The Implementation Manager will conduct customer training sessions on Levelset's products, methodologies, and industry best practices via various communication methods. They will manage a portfolio of SMB customers through the onboarding process, utilizing webinars and 1:1 meetings to ensure customer success. The role involves developing new training content, assisting customers with basic integrations, comprehending customer data, and collaborating with customer success managers to retain and expand the customer base. Furthermore, they will work closely with the Education Experts team to innovate and scale existing processes.
Skills
Customer Success
Onboarding
Communication
Phone
Email
Video Chat
Active Listening
Self-Motivation
Resourcefulness
Tech-Savvy
Training
Webinars
1:1 Meetings
Customer Data
Collaboration
Customer Retention
Customer Expansion
Procore Technologies
Construction management software for project efficiency
About Procore Technologies
Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.
Key Metrics
Carpinteria, CaliforniaHeadquarters
2003Year Founded
$552.3MTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
1,001-5,000Employees