Implementation Specialist

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

The Implementation Specialist will work with dealerships, data providers, and internal teams to onboard and ensure all dealership data points are correctly integrated with Experian SaaS products. Leverage sharp analytical skills to troubleshoot, diagnose, and resolve data issues as they arise. Deliver outstanding customer service by providing thorough, timely and accurate responses to customers, vendors, and internal teams.

Essential Duties and Responsibilities

• Learn the business and understand other parts of the organization to complete task assignments in a timely and efficient manner.
• Initiate all communication and documentation for onboarding activities
• Work closely with 3rd party data providers and customers to efficiently establish and maintain data feeds.
• Troubleshoot, diagnose, and resolve data issues with customers, vendors, and internal stakeholders.
• Demonstrate ownership of all tasks worked and prioritize by level of urgency.
• Provide meticulous, detailed, and timely documentation and case management in SalesForce CRM.
• Collaborate with vendors and internal teams including Sales, Operations, Product and Software Engineering.
• Ongoing Process efficiency improvement documentation.
• Demonstrated ability to bring solutions or recommendations, rather than problems, to a project or situation.

Qualifications

• Strong analytical and problem-solving capabilities.
• Must be able to execute all tasks with exceptional attention to detail.
• Written and oral communication skills to provide training, business process analysis, and related documentation for customer and internal Experian teams.
• Positive attitude, professionalism, and strong work ethic.
• Meticulously organized and highly adaptable to a non-stop, ever-changing stream of work.
• Ability to investigate and analyze to troubleshoot information in large data sets.
• Experience working in a SaaS environment.
• Knowledge of SQL is a plus.
• Experience working with Generative AI is a plus.
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities
• Automotive dealership experience preferred
• Bachelor’s degree or equivalent experience preferred
• Experience monitoring customer relationships thru a CRM system

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse work