Implementation Manager at FourKites

Chicago, Illinois, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, LogisticsIndustries

Requirements

4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
Proven ability to present to and influence C-suite executives and technical architects, adapting communication style to diverse organizational cultures
Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
Analytical capability to break down complex business processes and identify optimization opportunities while adapting

Responsibilities

Serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
Act as a consultant focused on onboarding Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
Deeply understand FourKites' capabilities and each customer's unique business challenges, including operational issues, to serve as both a product expert and strategic partner through the change process
Execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
Oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
Develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
Serve as a valuable liaison to the product team, providing real-time customer feedback and helping to align the product roadmap with customer visions and operational goals
Partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
Analyze the strengths and opportunities of the implementation approach, both at individual customer and program levels, to drive continuous enhancement of how enterprise clients are served
Maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

Skills

Key technologies and capabilities for this role

Project ManagementSupply Chain VisibilityStakeholder ManagementCustomer OnboardingChange ManagementProduct ConsultationTraining FacilitationLogisticsEnterprise Implementation

Questions & Answers

Common questions about this position

What is the salary range for the Implementation Manager position?

This information is not specified in the job description.

Is this Implementation Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Implementation Manager role?

The role requires strong project management skills to oversee complex enterprise projects, deep product expertise in FourKites' capabilities, and consulting skills to understand customer business challenges and serve as a trusted advisor.

What is the team structure like for this Implementation Manager position?

You will be part of the Global Implementation team and coordinate with internal teams including technical leads, carrier operations specialists, Sales, and Customer Success.

What makes a strong candidate for the Implementation Manager role at FourKites?

Strong candidates excel in managing complex enterprise projects, building stakeholder relationships across time zones, serving as empathetic customer advocates and product experts, and driving continuous improvements in implementation processes.

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free