Implementation Manager

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness & Wellbeing, Health & Fitness, Boutique Wellness, SaaSIndustries

Requirements

The ideal candidate will have prior experience in SaaS onboarding and implementation, or significant client-facing project management experience. Strong organizational, strategic thinking, and hard-working abilities are essential. A proven track record of building strong customer relationships, managing resources to meet project timelines, and delivering exceptional customer experiences is required.

Responsibilities

This role involves leading the Mariana Tek Onboarding Team, responsible for successfully launching new clients onto the platform, particularly enterprise clients with complex needs. Responsibilities include understanding customer business models, identifying technical requirements, scaling the onboarding process, acting as a technical expert on the Mariana Tek Platform, providing project management leadership to Onboarding Specialists, supporting SOW development, consulting clients on technical best practices, assisting with quality assurance for client integrations and data migrations, and acting as an escalation point and liaison between customers and internal departments.

Skills

SaaS onboarding

Implementation

Client-facing project management

Organization

Strategic thinking

Customer relationship building

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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