Implementation Manager

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis Retail Software, E-commerce, Point of Sale (POS), Analytics, Inventory ManagementIndustries

Requirements

Candidates should have experience with customer onboarding, project coordination, training, or platform support, and a proven ability to manage multiple complex projects simultaneously with excellent organizational skills. Familiarity with POS systems and/or cannabis retail operations, including inventory, compliance, and METRC, is preferred.

Responsibilities

As the Implementation Manager, you will serve as the primary project coordinator for onboarding dispensaries post-sale, leading and managing implementation calls, data migration tasks, platform setup and training, and ensuring a smooth transition to go-live and long-term success. You will work cross-functionally with Support, Product, Sales, and Account Management to maintain clear client expectations, improve internal onboarding documentation, and track implementation performance, identifying areas for improvement. Additionally, you will be a voice of the customer during early adoption, ensuring product fit and user confidence, and identifying opportunities to enhance the onboarding process.

Skills

Customer Success

Implementation

Onboarding

Project Management

Process Improvement

Cross-functional Collaboration

Sweed

Retail cannabis point-of-sale and management solution

About Sweed

Sweed offers a complete solution for retail cannabis businesses by combining point-of-sale systems with e-commerce, delivery, analytics, marketing, and inventory management features. This integrated approach simplifies operations for cannabis retailers, allowing them to manage all aspects of their business from a single platform. Unlike competitors that may require multiple separate systems, Sweed provides an all-in-one service that enhances efficiency and customer interaction. The company operates on a subscription model, ensuring a steady revenue stream while helping retailers improve their sales processes and make informed decisions based on data insights.

Burbank, CaliforniaHeadquarters

2017Year Founded

$500KTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Enterprise Software, Consumer GoodsIndustries

11-50Employees

Benefits

Flexible Work Hours

Remote Work Options

Health Insurance

Paid Vacation

Paid Sick Leave

Risks

LeafLink's expanded offerings increase competition in cannabis retail technology.

Sweed may face challenges in maintaining market share against larger competitors.

Rapid technological changes could outpace Sweed's current platform capabilities.

Differentiation

Sweed offers an all-in-one platform for cannabis retail operations.

The platform integrates POS, e-commerce, delivery, and analytics for dispensaries.

Sweed's subscription model ensures recurring revenue from a diverse client base.

Upsides

AI-driven insights enhance personalized marketing and customer engagement for Sweed.

Blockchain technology secures inventory management and supply chain tracking for Sweed.

Augmented reality enhances online shopping experiences for Sweed's e-commerce clients.

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