Implementation Manager

North America

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Technology, SaaS, Marketing Technology, AIIndustries

Requirements

Candidates should have 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software. A strong technical background with hands-on experience in data integration, APIs, and enterprise architecture is required, along with a proven track record of successfully managing complex technical implementations.

Responsibilities

The Implementation Manager will drive the onboarding process for customers, design and optimize implementation frameworks, and lead technical discovery sessions and workshops. They will create and maintain detailed technical documentation, develop and execute implementation plans, and partner with Technical Architects to resolve technical blockers. Responsibilities also include building relationships with technical stakeholders, contributing to product development through feedback, and standardizing/automating implementation processes.

Skills

Customer Data Platform (CDP)

Data Integration

Technical Implementation

Customer Onboarding

Data Infrastructure

AI Decisioning Platform

Data Warehousing

Marketing Personalization

Business Operations

Communication

Problem-Solving

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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