Implementation Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree or higher and have at least 3 years of experience in implementation, customer success, account management, client services, or client operations. Experience in HealthTech, employee benefits, or a similar industry is preferred. The role requires a detail-oriented project manager adept at navigating internal and external teams, identifying solutions in evolving environments, and maintaining a creative, solution-oriented mindset.

Responsibilities

The Implementation Manager will lead the project management of customer implementations, serving as the primary point of contact for clients during onboarding and building strong relationships. They will ensure customer requirements and expectations are defined, aligned, and met by go-live, and manage non-standard customer requirements by intake, resource alignment, and process maturation. Responsibilities include managing project plans, providing timely updates, identifying and reporting onboarding risks, collaborating on scalable process improvements, acting as a subject matter expert for the implementation process, and supporting sales teams by educating prospects about the implementation process.

Skills

Project Management

Customer Onboarding

Stakeholder Management

Communication

Problem-Solving

Client Relationship Management

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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