Spring Health - Implementation Manager

Position Overview

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

The Implementation Manager, reporting to the Manager, Implementation, will be responsible for managing a world-class customer onboarding process. This role requires a detail-oriented project manager who can serve as a consultant for our customers to maximize their program with Spring Health. The ideal candidate should be adept at navigating both internal and external teams, acting as a bridge between stakeholders to ensure seamless communication and resolution of complex issues. They must be comfortable identifying and proposing solutions in environments with incomplete or evolving information, demonstrating a creative and solution-oriented mindset.

Responsibilities

• Leading the project management of our customer implementations.
• Serving as the main point of contact for our customers during implementation and building strong relationships with them.
• Ensuring all customer requirements and expectations are defined, aligned on internally and externally, and delivered upon go-live.
• Serving as the main point of contact for customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).
• Managing project plans for internal and external stakeholders and providing timely updates both internally and externally.
• Identifying and assessing customer onboarding risks and proactively reporting to internal leadership.
• Collaborating cross-functionally to design and implement scalable, automated improvements to the implementation process.
• Serving as team and cross-functional expert/SME for the implementation process.
• Supporting our sales teams to ensure our prospects are knowledgeable and excited about the implementation process.

What Success Looks Like

• Customers launch on-time.
• Time to first value for our customers is as short as possible.
• Seamless alignment between project team and internal operations stakeholders.
• High customer satisfaction (Implementation CSAT).
• Issues and risks identified and remediated in a timely manner.
• Completion of key initiatives directly related to department scalability.

Requirements

• Bachelor’s degree or higher preferred.
• 3+ years of implementation, customer success, account management, client services, and/or client operations experience.
• HealthTech, employee benefits, or similar industry experience preferred.

Company Information

At Spring Health, we proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion.

We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.