Implementation Engineer (US timezone 14:00-23:00) at RingCentral

Bulgaria

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Unified Communications, Cloud Communications, SaaSIndustries

BS/BA in technical field (e.g., Computer Science/Information Systems) or equivalent work experience
3+ years in post-sales customer focused role
Cloud experience desired but not required
Contact centre operational experience desired but not required
Excellent communication and collaboration skills internally and client facing
Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment
Self-motivated with the ability to dive right in, be effective and make a difference
Creative approach to tackling obstacles and problems; thinking outside the box
Time management: ensuring meeting timelines set by customer and project manager for deliverables, while handling last minute requests and escalations
US timezone 14:00-23:00
On-site presence at office 4 days a week

Have a detailed understanding of the features and capabilities of the system, and articulate these to customers in a way that makes sense to them
Technical IVR configuration (specific to InContact Studio programming)
Consulting, design, and development of IVR integrations
Providing process, data and object modeling in a variety of application and database environments
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
Providing technical architecture leadership, analysis, design, development, and enhancement
Expertise in industry leading contact centre technologies and processes
Responsible for the planning, design, and build phases of multiple concurrent projects, completing within customer and project manager timelines
Guiding customers through their transformation to the cloud
Building customer accounts based on requirements, starting with simple builds and expanding to planning and design