Implementation Engineer (US timezone 14:00-23:00) at RingCentral

Bulgaria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Unified Communications, Cloud Communications, SaaSIndustries

Requirements

BS/BA in technical field (e.g., Computer Science/Information Systems) or equivalent work experience
3+ years in post-sales customer focused role
Cloud experience desired but not required
Contact centre operational experience desired but not required
Excellent communication and collaboration skills internally and client facing
Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment
Self-motivated with the ability to dive right in, be effective and make a difference
Creative approach to tackling obstacles and problems; thinking outside the box
Time management: ensuring meeting timelines set by customer and project manager for deliverables, while handling last minute requests and escalations
US timezone 14:00-23:00
On-site presence at office 4 days a week

Responsibilities

Have a detailed understanding of the features and capabilities of the system, and articulate these to customers in a way that makes sense to them
Technical IVR configuration (specific to InContact Studio programming)
Consulting, design, and development of IVR integrations
Providing process, data and object modeling in a variety of application and database environments
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
Providing technical architecture leadership, analysis, design, development, and enhancement
Expertise in industry leading contact centre technologies and processes
Responsible for the planning, design, and build phases of multiple concurrent projects, completing within customer and project manager timelines
Guiding customers through their transformation to the cloud
Building customer accounts based on requirements, starting with simple builds and expanding to planning and design

Skills

Key technologies and capabilities for this role

RingCentralUCaaSCloud CommunicationsSystem DesignAccount ProvisioningCustomer ImplementationProfessional ServicesCloud Migration

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This role requires on-site presence at the office 4 days a week to support effective collaboration and teamwork.

What are the key skills required for the Implementation Engineer role?

Key skills include technical IVR configuration specific to InContact Studio programming, consulting and design of IVR integrations, process/data/object modeling, database design and development, and expertise in contact center technologies.

What is the company culture like at RingCentral?

RingCentral has a 'work hard, play hard' attitude, is committed to customer satisfaction, and offers a lively, fun, and laid-back working environment.

What benefits does RingCentral offer employees?

RingCentral promotes work-life balance with catered lunch and breakfast daily, plus a kitchen stocked with complimentary beverages and snacks.

What qualifications make a strong candidate for this role?

A BS/BA in a technical field is required, along with a detailed understanding of system features, technical expertise in IVR configuration and integrations, database skills, and experience in contact center technologies.