Xplor

Implementation Consultant

Vancouver, British Columbia, Canada

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Recreation, Leisure, Business ServicesIndustries

Implementation Consultant

Location Type: Remote Employment Type: Full-time


Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

About Xplor Recreation:

Xplor Recreation is a leading software company specializing in innovative solutions for the recreation and leisure industry. Our cutting-edge software empowers businesses in the field of sports facilities, leisure centers, and recreational activities to streamline their operations, enhance customer experiences, and drive growth. As we continue to expand our market presence, we are seeking a dynamic and motivated Account Executive Team Lead to join our team and lead our sales efforts.


Job Description

We are seeking a proactive and detail-oriented Implementation Consultant to lead the successful deployment of our software solutions for new and existing clients. In this role, you’ll guide customers through onboarding, configuration, training, and go-live support, ensuring a smooth transition and long-term success with our platform.

Key Responsibilities:

  • Lead and manage the implementation of software solutions tailored to Parks and Recreation customers.
  • Develop and execute comprehensive software implementation plans.
  • Consult with customers to identify inefficient processes and recommend effective alternative solutions.
  • Build and maintain strong relationships with key internal stakeholders.
  • Create and maintain documentation, including training materials and implementation plans.
  • Manage application delivery, including presentations and demonstrations throughout the implementation process.
  • Conduct discovery meetings and perform gap analyses on existing systems to identify needs and opportunities.
  • Collaborate with cross-functional teams to ensure alignment and successful delivery.
  • Configure software applications to align with customer business processes identified during discovery.
  • Monitor project milestones, address roadblocks, and maintain clear communication with stakeholders.
  • Facilitate weekly meetings and provide regular, clear project updates to stakeholders.
  • Work closely with project management and implementation teams to ensure configurations meet requirements.
  • Track and report all issues, errors, and enhancement requests during implementation to product development and management teams.
  • Deliver training sessions to users and administrators, both remotely and in-person as needed.

Qualifications:

  • 3+ years of experience in the Local Public Sector, specifically, Parks and Recreation.
  • Understanding and experience with Parks and Recreation Software applications is an asset.
  • Experience in SaaS software implementation is an asset.
  • Experience with Salesforce is an asset.
  • Advanced communication (oral and written) skills.
  • Ability to collaborate as a productive and active team member.
  • Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
  • Proven ability to manage multiple projects simultaneously.
  • Prior experience with Xplor Recreation software is preferred but not required.
  • Willingness to travel within the US and Canada up to 30% of the time.
  • Must be legally entitled to work in Canada.

Additional Information

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences.

Skills

Software Implementation
Client Onboarding
Configuration
Training
Go-live Support
Process Improvement
Relationship Management
Project Management

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.
Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.
Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.
The company offers AI-driven tools like Service Autopilot for innovative service delivery.
Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.
Justin Beck's appointment is set to drive global growth in home services.
Generative AI integration can enhance Xplor's offerings, adding value for clients.

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