Implementation Analyst II at Zeta

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Electronics Engineering, or a related field
2-4 years of experience in technical support or software implementation, preferably in a customer-facing role
Strong problem-solving and analytical skills
Experience with Linux operating systems and command line interface
Excellent written and verbal communication skills
Ability to work independently and as part of a team in a fast-paced environment
Willingness to work flexible hours, including weekends and holidays, as needed
Knowledge of SQL and Postman (must)
Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl (plus)

Responsibilities

Configure and maintain products for customers as per requirements from Customer Success/Products/QA/Engineering teams
Provide technical support to customers via phone, email, and other communication channels
Troubleshoot and resolve technical issues working with the engineering team or individually
Work closely with internal teams to investigate and resolve complex technical issues
Identify and escalate product defects and enhancement requests to appropriate teams
Create and maintain technical documentation, including knowledge base articles and user guides
Participate in on-call rotations to provide 24/7 support to customers

Skills

SaaS

Product Configuration

Technical Support

Troubleshooting

Customer Success

API

Cloud-Native

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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