Blank Street

IME Customer Service Admin

United States

Blank Street Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess an Associate’s Degree or Bachelor’s Degree, preferred business experience in a healthcare and/or insurance setting, exceptional communication skills, a clear understanding of company business lines, the ability to apply critical thinking, manage time efficiently, meet specific deadlines, and possess computer literacy and typing skills.

Responsibilities

The Customer Service Representative Administrator will draft incoming referrals including demographic information, diagnosis, requested due date, and specialty, correctly and accurately complete the intake process by closing the intake, filter through client emails providing necessary information and delegating/escalating emails, assist with Dane Street’s “Intake” by uploading records and notifications, handle outreach emails/calls to clients to obtain information and medical records, request and pull medical records from client platforms, notify the CSR team upon receipt of records, select and assign incoming referrals, ensure the Queues are evenly distributed, invoice referrals based on physician fees and client quotes, assist with auditing referrals, assist with physician outreaches and referral assignments during PTO, and perform other duties and special projects as assigned.

Skills

Customer Service
Administrative Duties
Referral Processing
Medical Records Handling
Email Communication
Data Entry
Workflow Management

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

Key Metrics

New York City, New YorkHeadquarters
2020Year Founded
$50.6MTotal Funding
EARLY_VCCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.
Subscription program may not resonate with all customer segments, risking dissatisfaction.
Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
Small, cost-effective locations reduce overhead and allow competitive pricing.
Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.
Subscription model provides steady revenue and enhances customer loyalty.
Partnerships with lifestyle brands boost brand visibility and customer engagement.

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