Saviynt

IAM/IGA Technical Account Manager - Canada

Canada

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Identity and Access Management, Cybersecurity, SoftwareIndustries

About Saviynt

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

About the Role

Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level.

What You Will Be Doing

  • Communicate with customers and internal teams to explain products and implementation schedules.
  • Review technical requirements, schedules, and customer interactions.
  • Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.
  • Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
  • Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design.
  • Produce Service implementation estimates and plans to support the implementation of Saviynt solutions.
  • Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
  • Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
  • Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products.
  • Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
  • Communicating the Saviynt vision and product roadmap
  • Managing upsell and cross-sell opportunities, negotiating contracts and pricing
  • Driving expansion opportunities

What You Bring

  • Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain.
  • Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs.
  • Professional work experience as part of an enterprise software company or systems integrator.
  • Experience interfacing and communicating with clients and partners.
  • Experience in managing multiple projects.
  • Experience with project planning, resource management, scope, schedule and status, documentation.
  • Familiarity with the following technologies a plus:
    • Web technologies: XML, SPML/SOAP, Web and Application Servers, HTML
    • Databases (Oracle, Sybase, MSSQL, MySQL)
    • Directories (LDAP, AD)
    • Enterprise HR systems (SAP, PeopleSoft)
    • Programming languages such as Java, .NET or C++
    • Identity management provisioning systems (Sun, Oracle, IBM, Novell)
    • Security software or internal IT audit experience

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials

Skills

Identity and Access Management (IAM)
Identity Governance and Administration (IGA)
Technical Account Management
Customer Service
Pre-Sales Support
Product Demonstration
Technical Requirements Analysis
Service Proposition Development
Cybersecurity
Enterprise Identity Cloud

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.
Rapid AI advancements may outpace Saviynt's current technological capabilities.
Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.
The AI-powered Intelligence Suite enhances decision-making in identity and access management.
Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.
Partnership with SPG expands cybersecurity capabilities and market reach.
Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

Land your dream remote job 3x faster with AI