Humana Government Business Information Technology Co-op Fall 2025 at Humana

Ohio, United States

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

Government, HealthcareIndustries

Requirements

Candidates must be currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Sciences, or a similar field. They must possess strong interpersonal, written, and oral communication skills and not require sponsorship to work in the U.S. now or in the future. A strong academic history with a minimum 3.0 cumulative GPA is desired, along with an interest in the healthcare industry and previous customer service experience.

Responsibilities

The Government Business IT Co-op will work closely with the Telephony and IVR team, assisting with contract requirement projects and technical problem resolution. Responsibilities include responding to technical support requests via telephone, email, and online, documenting and tracking issues, and providing customer service and end-user training. The co-op will research and resolve technical problems, support reporting initiatives, optimize IVR pathways and call routing, and assist in workforce management and cloud buildout projects.

Skills

Telephony

IVR

Technical Support

Reporting

Call Routing

Workforce Management

Cloud

Customer Service

IT Support

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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