Technical Support Engineer - SkillBridge Intern

United States

Apply with AI Apply

Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Cloud Security, Cybersecurity, Enterprise SoftwareIndustries

Requirements

Candidates must have at least 1 year of experience in a technical-facing role, troubleshooting and resolving technical issues with a wide range of technologies. Additionally, applicants must have 180 days or fewer remaining prior to their date of discharge, with at least 180 continuous days of active service, and obtain approval from their unit commander. A prerequisite is that the MOU must be approved and submitted before the start date. Preferred qualifications include being detail-oriented with strong analytical skills, and possessing strong listening and communication skills, along with the ability to think on your feet.

Responsibilities

The Technical Support Engineer (TSE) Skillbridge Intern will serve as the front line of the support team, ensuring every customer inquiry is properly reviewed and handled with care. Interns will utilize the established triage process to identify, categorize, and resolve less complex issues, and will complete any assigned tasks or projects related to the duties of a TSE intern.

Skills

Technical Support

Cybersecurity

Cloud Security

Networking

Problem-Solving

Communication

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

Land your dream remote job 3x faster with AI

Try Jobo Free