HR Experience Operations Manager, Benefits | NAM

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Deel is seeking an HR Experience Operations Manager to oversee the day-to-day operations of its global NAM benefits programs. This role is crucial for ensuring efficient, compliant, and aligned processes with Deel's global growth. The manager will be responsible for the delivery and administration of employee benefits across Deel's Employee of Record (EOR) services in over 90 countries, focusing on optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. Additionally, the role involves leading initiatives to streamline HR operations and support the HR Experience team in delivering top-tier service globally.

About Deel

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Their platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. Deel supports workers in over 100 countries with AI-powered tools and a fully owned payroll infrastructure, enabling businesses to scale smarter, faster, and more compliantly.

With a team of 5,000 spanning over 100 countries and speaking 74 languages, Deel fosters a connected and dynamic culture driving continuous learning and innovation. As the fastest-growing SaaS company in history, Deel is transforming global talent connection and creating the infrastructure for the future of work. They have paid billions to workers globally and provided healthcare and benefits in numerous countries. Deel has received recognition from CNBC, Forbes, Deloitte, and Y Combinator, and maintains high customer satisfaction ratings.

Responsibilities

• Launching new EOR benefits programs from the ground up.
• Project managing the renewal process for existing benefits policies.
• Building and maintaining strong relationships with vendors, providers, and external partners.
• Conducting quality audits of benefits-related data.
• Auditing, maintaining, and updating internal and external benefits-related knowledge.
• Creating processes to streamline benefits operations for scalability and efficiency.
• Participating in special projects and initiatives within the HR and Benefits space.
• Contributing to benefits product planning and scoping.
• Providing support to EORs and clients for benefits-related questions via all communication channels.
• Ensuring the quality of HR operations in assigned countries.
• Serving as the subject matter expert on all benefits-related matters.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field.
• 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment.